At Transunion, we know that finding the right people is the reason we’re a global leader in credit information and information management services. We strive to provide an environment that allows our talented people to find success and satisfaction. Now, we’re adding to the team and seeking a Process Analyst.
What we need:
Transunion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. We help >45,000 businesses manage risk, and 500 million consumers understand and manage credit.
To do this, we rely on efficient processes that maximize productivity. As our Process Analyst, you will be responsible for facilitating and enhancing the alignment between business processes and information technology. You will be responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes, dissecting problems and suggesting solutions. Ultimately, you will optimize business unit performance.
Who you’ll work with:
In this critical role, you will be responsible for working with IT and the different BUs to achieve optimal processes. Inside and outside the organization, you will maintain strong collaborative relationships with vendors.
What we expect:
As Process Analyst, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities. You must have the drive, guts and skill to make the best decisions in the moment and in the long-term for the company. Key responsibilities are:
Provides input and supports planning and prioritization for business process engineering related activities, including developing the business unit process engineering plan and integrating that plan with the corporate plan
Participates in continuous review and updates to ensure that processes meet changing business unit conditions
Supports the identification of processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process
Provides business and process analytical support to the Process Architects on the Service Management team
Creates and updates process flows, use cases, presentations, and training materials as directed by the Process Architects and/or Manager
Fosters departmental acceptance and use of Incident, Problem, Change, and Configuration management processes across the organization
Provides ongoing support to the user community regarding the ITIL processes, the Service Desk tool, and Service Desk metrics as directed by the Process Architects and/or Manager
Provides ongoing support to the Process Architects and/or Manager for daily/weekly/monthly auditing and monitoring of controls to ensure processes are being adhered to
Works closely with the Change/Configuration Managers to review change requests for completeness, accuracy, and adherence to established process and policy
Prepares reports, materials, and notifications for the weekly Change Advisory Board meetings and publishes agenda, record decisions, and publish minutes for the meetings.
Works with end users to move change requests through the process
Works with the technical community to identify and record configuration items in the configuration database and to identify relationships between various CI’s
Ensures naming conventions, support contracts and Configuration Items detailed are accurate
Gathers and documents reporting requirements for the Service Operations and Service Transition functions (Change, Configuration, Incident, and Problem) management
What you’ll bring
As Process Analyst, you should have at least 2 years of experience in IT with a background in application development, Operations/Production Support and/or Technical Business Analysis with requirements gathering. In addition, you should have a Bachelor degree in Computer Science or Information Technology. Most recent ITIL Foundation certification preferred.
Technical and Professional Skills
Broad knowledge of ITIL Service Support procedures
Good written and verbal communications skills
Excellent documentation and presentation skills
Demonstrated analytical and problem solving skills
Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction
Ability to instill quality in every aspect of the job function
What you can expect:
We serve as a trusted partner to businesses and consumers, so we’re committed to maintaining the accuracy, safety and privacy of their information. That translates to a commitment to constant process improvement and creative problem solving. This is a company that you can truly contribute to, that is open to your ideas and insights, and that supports you while you do it.
You will be challenged to work hard and focus on results. In return, we provide a stable environment dedicated to work/life balance, with a convenient downtown Chicago location near Union Station, flexible schedules, an onsite health club, tuition and certificate reimbursement, and more. We also pride ourselves on providing a learning environment, and one that promotes from within.
TransUnion - 20 months ago
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TransUnion helps credit scores transcend boundaries. The firm is one of the three major consumer credit reporting agencies (the others...