The Program Eligibility Coordinator I is responsible for organizing, coordinating, and supervising the activities of all eligibility program staff in small counties. This position is governed by state and federal laws and agency/institution policy.
Supervises a medium sized staff by interviewing, recommending for hire, approving promotions, terminations, and leave requests, training new employees, reviewing project assignments and work performed, counseling, and evaluating the performance of incumbents. Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, and providing interpretation of policies and law, in the absence of precedents, to resolve issues and achieve implementation of project goals and objectives. Reviews and monitors program production to ensure compliance with state and federal guidelines and timely and accurate delivery of client services. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direct intervention in difficult or non-routine cases. Attends and conducts staff meetings to review new policy, discuss policy clarifications, and resolve problems. Enforces conduct standards based on agency policy and implementing personnel actions as needed. Maintains logs and records and compiles information and reports as needed. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of supervisory practices and procedures. Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for income assistance programs. Knowledge of integrated computer systems. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for financial assistance programs. Ability to interview and obtain information. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action. Ability to use computer software programs and applications to maintain databases and produce reports and written communications.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in psychology, sociology, social work, business, public administration, or a related field; plus three years of experience in social or community service work, including one year in a supervisory or leadership capacity in social service programs. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Excellent computer knowledge and skills; experience in personnel management; and exhibits professionalism.
Certificates, Licenses, Registrations
Agency Specific Information
Division of County Operations
Special Work Condition
Program Eligibility Coordinator position requires frequent travel, including some overnight; lifting up to 20 pounds; frequent stooping and bending, ability to set for extended periods of time including riding in a vehicle; extensive computer work utilizing Mircrosoft Office Suite; occasional overtime; ability to utilize current phone sytem, clear enunciation, excellent verbal and written communication skills. This position is FSLA exempt and overtime is not compensated. This position is housed in the Marion County DHS Office in Yellville.
Special Application Information
Applicant must submit an official transcript by mail as a supplement to applications ONLY FOR FAMILY SERVICE WORKER positions. Transcripts will remain in file for future FAMILY SERVICE WORKER applications.
For all applications submitted for a continuously advertised class code. YOU WILL BE PROMPTED FOR THIS INFORMATION WHEN SUBMITTING YOUR APPLICATION ON-LINE. This addendum includes your preferences for the county(ies) and divisions you are willing to work. Please list only the counties in which you would be interested in working. Statewide designations will not be accepted.
Continuously advertised classifications, are intended to allow DHS to keep available a pool of qualified applicants should a position open.
Continuous applications will remain on file for 60 days.
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that you submit. (With the exception of transcripts, do not submit references, certificates, or other documents; bring them to your interview.) Therefore, it is important that you submit complete and accurate information and that you complete the application form according to instructions. List all prior work experience, including military service, beginning with your most recent employment. (Include all experience, even if you do not believe that experience to be relevant to the position for which you are applying.) You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
When submitting your State Application, you may refer to your résumé for the Employment History if your résumé includes all the information requested in the Employment History section of the state application (month and year employment began and ended, weekly hours worked, etc.).
Inadequate completion of your job history will adversely impact your comparison with other candidates.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefit Package May Include: Health & Life Insurance, Vacation & Sick Time, Paid Holidays, Credit Union Available, Retirement, Career Bonus, and Deferred Compensation.