The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff. This position is governed by state and federal laws and agency/institution policy.
Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients. Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated. Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases. Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs. Knowledge of community-based programs and services. Knowledge of integrated computer systems. Knowledge of supervisory practices and procedures. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity in program eligibility determination. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Working knowledge in SNAP, Medicaid and TEA programs; Supervisory experience.
Certificates, Licenses, Registrations