The core purpose of the Program Manager’s job is to preserve and enhance customer relationships . Fulfilling that purpose depends on the following key functions:
Accomplishing the annual renewal process for assigned client accounts
Advocating for the client’s business interests by understanding their objectives and designing the business vehicle program policy parameters that achieve those objectives
Satisfying every-increasing client and market expectations (in various dimensions)
Understanding how Runzheimer adds value to the client organization, and what other opportunities may exist to deliver new value
Development and referral of new business opportunities within client accounts to the Account Executive
Essential Duties & Responsibilities:
Preserve the assigned client base and revenues associated with those accounts through the accurate and timely billing of contracts
Enhance client relationships by identifying additional product and service needs; help the Account Executive to secure new business
Advocate for the interests of the client by analyzing their existing situation and presenting program options, financial impacts, and identifiable risks
Engage in regular contact with assigned accounts. Ensure expectations for service delivery is met with Top Tier accounts. Delivery a professional and satisfying experience to clients in all methods of interaction
Document customer knowledge gained through routine interaction. Communicate trends, observations, concerns and best practices to peers, management and colleagues as appropriate
Help set expectations for future revenue (contribute to forecasting processes)
Continually improve processes and systems in order to yield increased efficiency and effectiveness.
Coordinate business processes between and among internal clients and customers (finance, production, customer support, etc.)
A four year college degree, preferably in business, economics or psychology.
Minimum of three years of client service or sales experience.
Excellent verbal, nonverbal and written communication skills.
Ability to undertake infrequent business travel.
Demonstrated financial acumen.
Superior analytical and assessment skills.
Engaging interpersonal skills: listening, persuasion and negotiation.
Efficient and effective use of software and technology to accomplish assigned work.