PROGRAM SUPPORT ASSISTANT
Department of Veterans Affairs - St. Louis, MO

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VacancyID:
834395

The

Department of Veterans Affairs

(VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA.

The VA is committed to hiring Veterans

.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are

I

ntegrity,

C

ommitment,

A

dvocacy,

R

espect and

E

xcellence (“

I CARE

”).

America's Veterans need you!

To find out more, go to

http://www.va.gov/jobs/

.

KEY REQUIREMENTS

You must be a U.S. citizen to apply for this job.

You will be subject to a background/suitability investigation.

DUTIES:
Employee will be assigned to the Veterans Canteen Service (VCS) Central Operations (VCSCO), St. Louis, MO, providing operational support and assistance to the VCS Employee Development, Incentive Awards and Business Office Management Section, Resources & Support Division; and will be responsible for

assisting with administrative and instructional design, development, and support for VCSCO and field employee and management development programs, and the VCS Corporate University. Duties include, but may not be limited to the following:

Serves as the VCS Program Administrator for the VA Talent Management System (TMS); conducts group and individual training and assistance in the use and reporting of TMS courses/materials; and in coordination with VCSCO-IT, oversees the publication, distribution, and/or web hosting of VCS employee training and development program materials.

Coordinates/assists in the design, development, and implementation of a variety of occupational skills, management and supervisory training programs in support of VCSCO, canteen field operations and the VCS University needs to include developing lesson plans/materials; and develops and/or updates training modules/webinars In the Learning Content Management System (LCMS).

Performs registrar/administrator duties for the VCS University to include coordination/maintenance of student attendance rosters for courses; coordinates student temporary lodging reservations and travel; and coordinates/maintains applicable student/employee files, records, and course evaluations.

Maintains required systems and administrative flies and reports for employee training and development functions; maintains career development files for interns, trainees, and new-hire management staff; follows-up to ensure required appraisals and mandatory training is accomplished; and maintains the VCSCO training publications library.

Coordinates the set-up of VCS employee/management courses; secures training and lodging facilities, training equipment and supplies, and negotiates costs of lodging and meals with hotel representatives, as necessary; coordinates travel and transportation requirements with appropriate representatives; and prepares training certificates and VA training records for course completions and provides copies to servicing HR offices, as necessary.

Processes specialized training requests, requests for tuition assistance, and other contracts necessary to meet VCSCO/field training requirements; and maintains an accurate database on all expenditures associated with VCS training.

Processes VCSCO and field incentive awards for approval and presentation; and assists with the hosting/presentation of awards at employee award events.

Serves as the primary point of contact for the VCSCO non-IT supply and services function; conducts price surveys; determines/negotiates cost effective pricing; oversees orders for supplies, equipment, and equipment maintenance; and secures related services.

Submits purchase orders to vendors; reconciles orders with invoices and contractual agreements; and processes invoices for timely payment; contacts vendors to clarify/correct discrepancies in billings and/or orders; and maintains a filing system of paid vendor invoices and contracts.

Prepares general memoranda and correspondence as required; maintains manual and systems data; submits periodic reports regarding equipment and supply usage.

WORK SCHEDULE: Monday - Friday, 8:00am - 4:30pm.

***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED***

QUALIFICATIONS REQUIRED:
SPECIALIZED EXPERIENCE:
Applicants must possess one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 level in the Federal service. Specialized experience may include: assisting with designing, developing, and implementing training programs; maintaining systems and files; coordinating travel arrangements; processing invoices for payment to vendors; processing awards; knowledge of various automated software applications (i.e., Microsoft Office ) to prepare a range of correspondence; and communicating with vendors.

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

Knowledge of various automated software applications such as Microsoft Office.

Ability to communicate effectively.

Knowledge of contract provisions and procurement procedures.

Knowledge of various training programs.

PHYSICAL REQUIREMENTS: The work is sedentary. No special physical qualifications are required to perform the work, although occasional lifting, pushing or pulling of boxes/equipment up to 50 lbs. might be required. Work requires the ability to move about the office and carry fight items such as file folders.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

http://www.opm.gov/qualifications

.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this

checklist

to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed "

SF15, "Application for 10-Point Veteran Preference

," (go to

http://www.opm.gov/forms/pdf_fill/SF15.pdf

) and required documentation with your application materials. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

BENEFITS:
VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

http://www.va.gov/jobs/job_benefits/benefits.asp

.

The Federal Government has special appointing authorities for persons with qualifying disabilities (go to

http://www.opm.gov/disability/peoplewithdisabilities.asp

). For additional information on these, and other special appointing authorities, refer to this

checklist

or contact the hiring Human Resources Management Service

at: Resources/Support Division

1 Jefferson Barracks Road

Building 25

St Louis, MO 63125

US

OTHER INFORMATION:
Veterans and Transitioning Service Members:
Please visit the

VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The

Interagency Career Transition Assistance Plan

(ICTAP) and

Career Transition Assistance Plan

(CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

http://www.opm.gov/ctap/index.asp

.

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

Department of Veterans Affairs - 23 months ago - save job - copy to clipboard
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...