The Performance Analysis & Improvement Unit (PAI) develops and implements population-based efforts to monitor and improve clinical effectiveness through systems-based strategies and interventions. Its goal is to improve the quality and cost effectiveness of health care by informing clinical decision-making processes, changing patient and clinician behaviors, enhancing the care choices of physicians, other providers and patients, and optimizing care tools and systems.
Under the direction of the Senior Director is responsible for leading project management activities to build, improve and expand non-acute capacity. She/he supports innovation in non-acute care management and related business planning efforts with nursing homes, rehabilitation centers, LTACs, hospice, home health and other transitional care entities. She/he collaborates with administrative and clinical leaders at MGH and Partners to develop and implement meaningful performance dashboards, assuring measure feasibility and data collection. Presents data and information to senior leaders. Coordinates efforts with staff throughout the organization and across Partners. Works closely with Partners Continuing Care and other non-acute partners (including facilities and related associations and community groups) to organize and maintain a set of quality-improvement collaborations with MGH’s and Partners’ non-acute partners. Maintains the timeliness and thoroughness of projects, facilitates data requests, analyzes data and develops reports that will help monitor and track project progress and outcomes. Develops projects from conception through implementation and evaluation.
- Leads project management activities of high profile projects that support MGPO and/or MGH initiatives, in particular related to non-acute care, quality improvement, readmission prevention, system continuity and episode based measurement capacity.
- Works closely with the MGPO Medical Director, Associate Medical Directors and other physician leaders to support the activities of the MGH and MGPO.
- Collaborates with Case Management, Center for Quality and Safety, Partners Population Health Management, Partners Continuing Care and Post Acute entities to support the development and expansion of post acute capacity.
- Collaborates with Network Development to support related business planning efforts.
- Insures communication and smooth information flow between involved parties, including but not limited to team members, Physicians, MGPO, Hospital leadership, and PHS staff.
- Evaluates the scope of a project and identifies critical factors to insure successful completion.
- Develops detailed project plan, timeline with clear milestones and workflows to support the implementation of the project.
- Develops team specific goals, strategies, targets and outcome measures. Tracks progress to meeting identified goals.
- Collaborates with team members to implement the performance plan and time lines.
- Develops communications and presentations to inform the MGPO, physician leaders, physicians and others of current initiatives. Works to engage their support in these efforts.
- Supports the development of meaningful metrics, measurement tools and dashboards. Continuously monitors performance in achieving targets.
- Provides analytic, project management and staff support for assigned projects. Evaluates data and reports.
- Builds strong working relationships with stakeholders. Independently anticipates needs.
- And other duties as assigned.
- Master’s degree in public health, healthcare management or related field or related work experience strongly preferred. Bachelor’s degree in a related field required.
- Minimum of 3 years experience in the healthcare field.
- Demonstrated experience in project management .
- Basic finance skills and ability to understand a budget.
- Understanding of provider reimbursement.
- Interest in care innovation and new delivery models.
- Facility with measurement and integration of data.
- Demonstrated expertise in managing working relationships in a matrix structure.
- Experience in promoting healthcare provider behavior change is desirable.
- Proven organizational and analytical skills.
- Demonstrated ability to identify problems and follow through until resolution.
- Independently motivated and a self-starter.
- Skilled negotiator. Able to persuade, influence and enlist others’ support in accomplishing objectives. Develops effective working relationships with others who can help promote acceptance of own ideas.
- Ability to manage multiple projects simultaneously, set priorities, work independently, and collaborate with team members.
- Ability to see projects through from conception to completion.
- Excellent writing and oral presentation skills.
- Demonstrated expertise in manipulating and interpreting clinical databases is desirable.
- Thorough knowledge of hospital databases and computer software, including MS Access, MS Excel, MS PowerPoint and Word.
- Ability to work well with others in a demanding and changing environment
- Ability to motivate others without direct supervisory authority.
Massachusetts General Hospital - 18 months ago