Department of Veterans Affairs - San Juan, PR

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VacancyID: 850703

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).

America's Veterans need you!

To find out more, go to .
  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.

DUTIES: NOTE: There will be a 4.20% Cost-of-Living Allowance (COLA) added to the salary.

You will provide leadership and direction for the Public Affairs program at Veterans Affairs Caribbean Healthcare System

- San Juan, PR while displaying tact, common sense, diplomacy, initiative and solid professional judgment. The goal of the position is to increase internal and external awareness of VA programs, services, special events and projects, technologies, personnel, and research accomplishments. You will establish and maintain proactive contacts with media outlets, legislative offices, veteran service organizations, and health care affiliates. You will advise senior level management on development of media campaigns and communication plans and strategies. You will plan, develop, and produce a variety of materials and publications including print, visual etc. You will perform all duties as assigned. Work Schedule: 8:00 am - 4:30 pm - Monday - Friday


QUALIFICATIONS REQUIRED: Possess at least one year of specialized experience equivalent to the next lower grade level in the Federal service. Specialized experience includes but is not limited to: possessing of mastery of communication principles, methods, practices and techniques; analytical methods; and interpersonal relations practices; developing and applying new approaches to public affairs problems; developing or evaluating information programs; enhancing understanding among publics opposed or indifferent to agency programs; analyzing public reaction to agency programs and policies; developing recommendations that significantly modify an agency's major programs or policies; integrating diverse points of view in a communication plan in establishing and maintaining mutual understanding with various agency publics; presenting ideas in written materials; establishing and maintaining effective working relationships with individuals having opposing points of view and conflicting interests; explaining a position while not criticizing other views or arousing damaging hostility; analyzing conflicting data; summarizing recommendations or program changes giving consideration to various points of view and specifying the reasons for acceptance or rejection of the input. NOTE: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~AND~

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: proficient in English and Spanish orally and in writing; includes communicate externally with a full range of agencies and stakeholders including (Spanish-speaking) local Government dignitaries and representatives, individual members of the public, local community and the media.

Applicant must possess the ability to speak and write fluently and proficiently in Spanish and English in order to receive consideration for this position. Applicant's inability to proficiently speak and write in English and Spanish will result in an ineligible rating. The hiring facility will interview or test to evaluate the applicant's ability to write and speak in English and Spanish.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

  • Ability to plan work and meet deadlines.
  • Knowledge of communication techniques principles and methods to develop and execute public affairs strategies and plans.
  • Ability to plan, develop and communicate facility programs, policies and activities to various officials or other individuals.
  • Ability to communicate effectively orally and in writing.
  • PHYSICAL REQUIREMENTS: Assignments regularly involve extended periods of walking, standing, bending, and stooping to execute logistics for special events or to accompany media crews or other special groups. Incumbent is also required to regularly pick up loads of 15 pounds such as boxes of newspapers and other literature and to push carts of supplies.

    For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

    APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

    Veteran's Preference:

    When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

    Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to ) and required documentation with your application materials. For more information on Veterans' Preference, please visit .

    HOW YOU WILL BE EVALUATED: Applicants will be ranked based on four quality groups, as follows:
    • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
    • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
    • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
    • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
    After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

    BENEFITS: VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

    The Federal Government has special appointing authorities for persons with qualifying disabilities (go to ). For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at: 10 CASIA STREET
    SAN JUAN, PR 00921


    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

    VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    This job opportunity announcement may be used to fill additional vacancies.

    You may be required to serve a probationary period.

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    The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...