City of Fort Lauderdale, FL - Fort Lauderdale, FL

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This is specialized managerial work of more than average difficulty training and evaluating activities of personnel in the Public Safety Communications Center.

The employee in this class will be responsible for ensuring that subordinates follow appropriate procedures and protocols in receiving, prioritizing, and dispatching emergency and non-emergency telephone calls. The employee assesses the training needs of the Public Safety Communications Center and plans, implements and administers training programs. The employee maintains training records and ensures that all licenses and certificates are in compliance with Federal and State regulations. The person in this position assumes control of the Public Safety Communications Center in the absence of the Public Safety Communications Manager.

Under general direction of a superior, the employee performs complex assignments requiring the exercise of considerable initiative and independent judgment in developing and delivering effective training plans and programs. Work is reviewed by the Public Safety Communications Manager or designee in conferences, through observation, by reports submitted, and results achieved.

This position is considered essential personnel and must be available for extended or additional shifts due to man-made or natural disasters, special events, or other situations deemed necessary by the City.

NOTE : The duties of this position will include all of those duties set forth in the official job description.


1. Have successfully graduated from an accredited college or university with a Bachelor’s Degree in Business or Public Administration, Criminal Justice, Fire Science, Communications, or a related field.

2. Have at least two (2) years experience working in a medium to large Public Safety Communications Center which included planning, implementing and supervising training programs or experience in a supervisory capacity which included responsibility for training of employees.

3. Possess the Operator Certification for Florida Crime Information Center (FCIC), National Crime Information Center (NCIC) and be certified as a Public Safety Telecommunicator . Emergency Medical Dispatch (EMD) Certification, ProQA and the Association of Public Safety Communications Officer (APCO) certifications are preferred. Additional qualifying work experience may be substituted on a year-for-year basis for the required college education.

NOTE : Required training and certifications must be acquired and kept current to continue employment in this class.
NOTE : Candidates will be required to pass a background investigation, which includes a polygraph examination, prior to employment.


Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran’s preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale’s veteran’s preference claim form (J204).

This job classification is in Management Category IV for benefits purposes.

Effective July 1, 2012: The City will require newly hired employees to accept payment by direct deposit. Payment by direct deposit will be a condition of employment and all new hires will be asked to designate where they would like their payroll checks to be directly deposited.


This recruitment is being conducted in anticipation of the transition of 911 call-taking and police dispatch services from the Broward Sheriff’s Office (BSO) to the City of Fort Lauderdale for Fort Lauderdale calls only. Please be advised that this initiative is in its early stages and may not materialize. As information is made available, applicants will be notified of any new developments. Applicants are encouraged to stay informed through local media methods for current statuses concerning this matter.

Applicants are welcome to contact the City of Fort Lauderdale regarding this job posting at 954-828-5243 or . Please do not call the main phone number or email the email address listed below about this recruitment.