PUBLIC SAFETY DISPATCHER
Department of the Navy - Bangor, WA

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This position is located in the Regional Emergency Management Branch, serving under the Commander, Navy Region Northwest (CNRNW), N3 Operations, and is responsible for all police, fire, and medical emergency services assets.

The primary purpose of the position is to obtain the information necessary to dispatch widely dispersed police, firefighting and Emergency Medical Services (EMS) resources for routine emergency situations.

KEY REQUIREMENTS

You must be a US Citizen.

Must be registered for Selective Service, see Legal & Regulatory Guidance.

Suitable for Federal employment as determined by background investigation.

Selectee may be required to successfully complete a probationary period.

You must obtain and maintain a security clearance.

Relocation expenses are not authorized.

DUTIES:
You MUST have Public Safety Dispatching experience (to include Fire, EMS, or Police) in a 911 Center or performing duties of a 911 operator in an emergency response organization such as a police department to be considered for this position.

As a Public Safety Dispatcher, your duties may include, but are not limited to:

. Providing appropriate post-dispatch and pre-arrival instructions.

. Maintaining knowledge of all firefighting and EMS resources available in a widely dispersed area.

. Dispatching numerous and dissimilar emergency response assets throughout the Puget Sound area, including fire apparatus from 11 fire stations, 7 ambulances; 31 police units; boat patrol; K-9; Explosive Ordnance Disposal (EOD); and Radiological teams.

. Serving as the key point of contact between field personnel, management and representatives of other public safety agencies.

. Working with communication equipment such as emergency radios and a computer with general and specialized software common to the dispatching occupation.

TRAINING : Incumbent must successfully complete NESCOM Course 3474; if the training is failed, the trainee will be removed from the training program and processed for termination. Incumbent must obtain and maintain certification by the Washington State Patrol to operate the ACCESS law enforcement computer network at Level II, within 6 months of hire. Incumbent must obtain and maintain Washington State Telecommunicator I and II certification within 1 year. Incumbent must obtain and maintain Criteria Based Dispatch certification within 1 year.

QUALIFICATIONS REQUIRED:
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade leve in the Federal service or equivalent experience in the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to successfully perform the duties of the position. Specialized experience must demonstrate the following:

Performing Public Safety dispatching duties (to include Fire, EMS, or Police) in a 911 Center or performing duties of a 911 operator in an emergency response organization such as a police department AND

Responding to emergent and non-emergenet situations SIMULTANEOUSLY using two or more communication methods, such as radio, telephone, or radio mobile telephone systems AND

Handling a a high volume of calls; operating computers; AND typing while talking on the phone (High volume of call = on average for the month for a center, priority and non-priority, 7,000 calls).

This position has a Selective Placement Factor (screen-out) which will be used to determine minimum qualifications. Applicants not possessing this Selective Placement Factor will be found ineligible for this position. The selective Placement Factor is: Ability to type 35 words per minute.

Additional qualification information can be found from the following Office of Personnel Management web site:

http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp

PART-TIME OR UNPAID EXPERIENCE

Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link: View Assessment Questions .

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

REQUIREMENTS:
A secret security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.

Selectee is required to participate in the Department of Defense direct deposit of pay program.

HOW YOU WILL BE EVALUATED:
When the application process is complete, we will review your r esume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire , along with your supporting documentation to determine your ability to demonstrate the following knowledge, skills and abilities/competencies:

1. Ability to Dispatch Emergency Vehicles and Personnel

2. Skill in the Use of Telecommunication Systems

3. Skill in Operation of Computer Systems That Support Response to 911 Incidents and Calls

4. Ability to Make Independent Decisions During Emergencies

5. Speaking

You will be rated under Category Rating procedures based on the extent to which your experience meets the Knowledge, Skills and Abilities for the position and rated as shown below. Additional points are not added for veteransÂ’ preference; however, preference is still applied. A pplicants eligible for veteran's preference will receive selection priority over non-veterans.

If you meet the qualification requirements, your application will be placed in one of three categories:

Best Qualified- Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for announced position.

Highly Qualified- Candidates in this category possess good skills and experience above the minimum requirements for announced position.

Qualified - Candidates in this category meet the minimum experience requirements for announced position.

If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

BENEFITS:
Department of the Navy offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays and a 401K-type retirement plan.

OTHER INFORMATION:
This Position is subject to Department of Defense Priority Placement Program.

This announcement may be used to fill additional vacancies.

Relocation expenses are not authorized.

The incumbent must be able to type a minimum of 35 words per minute.

Position requires Shift/Overtime/Weekend/Holiday work.

This position has promotion potential to the GS-07 grade. If selected below the full performance level, incumbent may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.

Although the physical activity of this job is that of an office environment, the emergency nature of the work, the rigid time constraints. The emotional state of persons calling for services, and the nature and consequences of the decisions the incumbent is required to make, make this position one of high mental and emotional stress.

Incumbent must be able to use a computer keyboard.

Incumbent must be able to read information on computer screens, and clearly see images on the CCTV.

Incumbent must have color vision adequate to distinguish between green, red and yellow lights on alarm and equipment control panels and to read information from a multi-colored computer screen.

Incumbent must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable.

Incumbent must be able to clearly hear conversations over the phone and radio regardless of the age or sex of the caller and to distinguish between different audible alarm tones used in dispatch. Incumbent may use hearing correction devices to augment their natural hearing in order to meet the requirements listed.

During emergencies, employees may be required to work long periods without breaks.

Incumbent will be required to take medical examinations to assess his/her medical qualifications for duty involving work with the high level of stress maintained by this job.

TRAINING: Incumbent must successfully complete NESCOM Course 3474; if the training is failed, the trainee will be removed from the training program and processed for termination. Incumbent must obtain and maintain certification by the Washington State Patrol to operate the ACCESS law enforcement computer network at Level II, within 6 months of hire. Incumbent must obtain and maintain Washington State Telecommunicator I and II certification within 1 year. Incumbent must obtain and maintain Criteria Based Dispatch certification within 1 year.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

The Department of the Navy uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify .

Federal annuitant information:
The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.public.navy.mil/donhr/Employment/CivJobOpps/Documents/FedCivAnnuitants.pdf

ICTAP Applicants : http://www.public.navy.mil/donhr/Employment/CivJobOpps/Documents/ICTAP_Statement.pdf

Military Spouse Preference (MSP):
http://www.public.navy.mil/donhr/Employment/CivJobOpps/Documents/Mil_Spouse_Pref_Statement.pdf

VeteranÂ’s Preference Information

http://www.public.navy.mil/donhr/Employment/CivJobOpps/Documents/Vet_%20Preference_Statement.pdf

30% or More Disabled Veterans:
http://www.public.navy.mil/donhr/Employment/CivJobOpps/Documents/30_or_%20More_%20Disabled_Vet.pdf

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