This is telecommunications work of considerable difficulty performing a variety of activities in a Public Safety Communications Center. |
The employee in this class is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems (CAD) and other computer systems. The employee is responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. Work involves a high degree of concentration and instant decision-making and requires considerable knowledge of police and fire-rescue terminology, laws, ordinances, rules and regulations, and emergency and non-emergency services and agencies available to respond to citizens' calls. This position requires shift work, including nights, weekends and holidays.
Work is performed according to established procedures and is reviewed by a Duty Officer or Training Coordinator through study of activity records, reports from users of services, direct observation, and by random or direct monitoring of telephone calls and radio traffic.
This position is considered essential personnel and must be available for extended or additional shifts due to man-made or natural disasters, special events, or other situations deemed necessary by the City, and requires overtime with limited notice.
NOTE : The duties of this position will include all of those duties set forth in the official job description.
1. Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate from a recognized issuing agency.
2. Be able to type a minimum of 25 net words per minute.
3. Have at least one (1) year experience working in a Public Safety Communications Center performing duties such as answering emergency and non-emergency calls, teletype, and dispatching of police and/or fire mobile units.
4. Be certified as a Public Safety Telecommunicator.
NECESSARY SPECIAL REQUIREMENTS :
1. Successfully complete the training program as outlined by the Fort Lauderdale Fire-Rescue department and be able to demonstrate proficiency in fire dispatching, police dispatching, call-taking and teletype operations.
2. Possess or be able to obtain a Florida Crime Information Center's Limited Access Certificate.
3. Possess or be able to obtain an Emergency Medical Dispatcher (EMD) certification.
NOTE : Required training and certifications must be acquired and kept current to continue employment in this class. All training and certifications must be obtained within one (1) year of appointment. Upon successful completion, the employee will be eligible to progress to a Public Safety Telecommunicator II.
NOTE : Candidates will be required to pass a background investigation, which includes a polygraph examination, prior to employment.
THE EXAMINATION AND HOW TO APPLY:
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran’s preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale’s veteran’s preference claim (form J204).
Effective July 1, 2012: The City will require newly hired employees to accept payment by direct deposit. Payment by direct deposit will be a condition of employment and all new hires will be asked to designate where they would like their payroll checks to be directly deposited.
IMPORTANT NOTICE REGARDING THIS JOB ANNOUNCEMENT
This recruitment is being conducted in anticipation of the transition of 911 call-taking and police dispatch services from the Broward Sheriff’s Office (BSO) to the City of Fort Lauderdale for Fort Lauderdale calls only. Please be advised that this initiative is in its early stages and may not materialize. As information is made available, applicants will be notified of any new developments. Applicants are encouraged to stay informed through local media methods for current statuses concerning this matter.
Applicants are welcome to contact the City of Fort Lauderdale regarding this job posting at 954-828-5243 or firstname.lastname@example.org . Please do not call the main phone number or email the email address listed below about this recruitment.