This is trainee-level work of average difficulty performing a variety of activities in a Public Safety Communications Center. The purpose of this classification is to train and prepare the employee to perform all of the duties of the Public Safety Telecommunicator I.
Under close supervision, the employee in this class is expected to learn and demonstrate their ability to simultaneously operate a multi-channel radio console and a multi-line telephone, while monitoring computer-aided dispatch systems (CAD) and other computer systems. During the training period, the employee will also learn various skills required to effectively interview callers to determine the nature of calls, classify calls, and take appropriate action to respond to calls; coordinate and disseminate critical information from various sources and maintain radio contact with mobile/field units to monitor response, progress and any needed support. This position requires shift work, including nights, weekends and holidays.
Work will follow a well-defined training program and will be performed in accordance with established procedures. Work involves a high degree of concentration and instant decision-making. As training progresses, the employee will learn police and fire-rescue terminology, laws, ordinances, rules and regulations. Work will be reviewed by a Duty Officer or Training Coordinator through study of activity records, close observation, and by random or direct monitoring of telephone calls and radio traffic.
NOTE : The duties of this position will include all of those duties set forth in the official job description.
1. Have successfully graduated from a standard high school or possess an acceptable G.E.D. certificate from a recognized issuing agency.
2. Be able to type a minimum of 25 net words per minute.
NECESSARY SPECIAL REQUIREMENT :
1. Successfully complete the training program as outlined by the Fort Lauderdale Fire-Rescue department and test proficient in at least one (1) specialty area (fire dispatching, police dispatching, answering emergency and non-emergency telephone calls or teletype).
2. Employees must learn additional skills and progress through the Public Safety Telecommunicator classification series to achieve proficiency is all specialty areas as required.
NOTE : Required training and certifications must be acquired and kept current to continue employment in this class.
NOTE : Candidates will be required to pass a background investigation, which includes a polygraph examination, prior to employment.
THE EXAMINATION AND HOW TO APPLY:
Depending on the number of applications and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran’s preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale’s veteran’s preference claim form ( form J204 ).
Effective July 1, 2012: The City of Fort Lauderdale now requires newly hired employees to accept payment by direct deposit. Payment by direct deposit will be a condition of employment and all new hires will be asked to designate where they would like their payroll checks to be directly deposited.
CITY OF FORT LAUDERDALE , FLORIDA
PUBLIC SAFETY TELECOMMUNICATOR TRAINEE WORKING CONDITIONS
As a Public Safety Telecommunicator Trainee, you will be expected to deal with many stressful situations in a calm and professional manner. Before you begin the testing process, you must be aware of the following:
1. The Public Safety Communications Center operates on a 24 hour, 7 day-a-week schedule. There are three shifts: daytime, evening and midnight. As a new employee, you may be assigned to any one of the three different shifts during your probationary period.
2. You will have scheduled days off, but you will work a high percentage of nights, holidays and weekends.
3. Due to operational needs of the center, you may be required to work overtime or be called in for overtime on your day off. Additionally, this position is considered essential personnel and you must be available for extended or additional shifts due to man-made or natural disasters, special events, or other situations deemed necessary by the City.
4. While in training you will need to study manuals and have someone closely monitor your work and instruct you in front of other communications staff so that you are able to potentially function as a Public Safety Telecommunicator I.
5. If you smoke, you will be required to do so only during your scheduled breaks or lunch periods.
6. All phones and radios are recorded and the computer aided dispatch system is electronically surveyed; therefore, you must maintain a professional demeanor at all times.
Being a Public Safety Telecommunicator Trainee can be a very rewarding job and requires a special skillset. The responsibilities of the job can be very demanding and challenging because, at times, employees operate under extreme emergency conditions. As such, please be sure that you can accept the above requirements of the position.
IMPORTANT NOTICE REGARDING THIS JOB ANNOUNCEMENT
This recruitment is being conducted in anticipation of the transition of 911 call-taking and police dispatch services from the Broward Sheriff’s Office (BSO) to the City of Fort Lauderdale for Fort Lauderdale calls only. Please be advised that this initiative is in its early stages and may not materialize. As information is made available, applicants will be notified of any new developments. Applicants are encouraged to stay informed through local media methods for current statuses concerning this matter.
Applicants are welcome to contact the City of Fort Lauderdale regarding this job posting at 954-828-5243 or firstname.lastname@example.org . Please do not call the main phone number or email the email address listed below about this recruitment.