Paratransit Coordinator
Central Arkansas Transit Authority - North Little Rock, AR

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BRIEF DESCRIPTION: Under the general supervision of the Paratransit Manager, this position is responsible for running the day to day operations of the Links Paratransit office which includes supervising paratransit dispatchers, schedulers, and operators and ensuring customers get picked up and to their destination. ESSENTIAL FUNCTIONS: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The person selected to fill this position must be flexible in the hours of work and may be required to work some weekends. Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the Links service area (Little Rock/North Little Rock). Answer incoming customer calls, assisting with dispatchers and schedulers as needed and filling in for those positions in some circumstances Take customer photos for ID cards. Oversees the day to day operations of the Links Paratransit office.

Works closely with Paratransit Manager in supervising paratransit operations personnel and ensuring compliance with ADA regulations. Responsible for recertification of applications and NTD Reports monthly, Links Operators ’ sign-ups for runs and vacations, and verification of taxi trips monthly. JOB REQUIREMENTS: Formal Education: High School Diploma or Equivalent Experience: A minimum of three (3) years of progressively responsible management and administrative experience in a transit agency in providing customer service in a paratransit field, working with the disabled community and ADA compliance and policy development. Supervision: Work requires monitoring performance for a regular group of employees or department including providing input on hiring actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

SKILLS " ABILITES • Advanced word processing, spreadsheet, presentation and database software • Specialized software related to functional area. • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment • Present facts and recommendations effectively in oral and written form • Professionally maintain composure and effectiveness under pressure and changing conditions • Establish, monitor, and control projects and schedules. • Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions • Interpret, analyze, and apply the general guidelines of the ADA transportation provisions in establishment of CATA policies related to disabled and elderly services. • Prioritize and plan work activities, uses time efficiently and develops realistic action plans • Make comprehensive records and reports.

  • Establish and maintain cooperative working relationships • Handle difficult people and situations • Learn agency and department operating policies, procedures, systems, methods, and tasks • Knowledge of Americans with Disability Act (ADA) sufficient to ensure compliance. • Appropriate terminology in discussing disabilities, and related functional limitations in accessing fixed route service. Monday through Friday, 430am to 130pm Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation " sick time. Application can be found at
Please fax resume and/or application to 501-375-6717 or email or bring to 901 Maple St, North Little Rock, AR 72114

Central Arkansas Transit Authority - 22 months ago - save job
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