The Park Services Representative provides outstanding guest service and assists the operations department in contributing to the mission of the Zoo. Primary responsibilities include cleaning of Zoo grounds and facilities. The individual is flexible and accommodates ever-changing job responsibilities and business needs.
Provides guests with exceptional customer service as outlined by department guidelines.
Politely and diplomatically enforces policies and procedures concerning both guests and employees.
Responsible for trash removal, sweeping, cleaning and dusting of zoo facilities and equipment.
Responds to internal product requests in a timely manner.
Ensures that all pathways are clear of trash and litter.
Responds immediately to all urgent radio calls such as overflowing trash cans, biological spills, etc.
Timely completion of projects requiring elevated use of specialty equipment, e.g. floor care.
Follows established guidelines to ensure the safety of guests and staff.
All other duties as assigned.
Skills & Experience:
Customer Service experience preferred.
The ability to interact appropriately with the public of all ages.
Must be flexible, able to follow direction and communicate effectively.
Floor care, cleaning, or housekeeping experience preferred.
Must be able to maintain a calm and positive presence in difficult situations.
Effective time management and the ability to make sound decisions in a fast paced environment.
A high school or equivalency diploma is preferred.
Must be able to withstand typical Florida climate.
Must be able to stand/walk for extended periods of time.
Must be able to bend, reach and lift up to 30 pounds without difficulty.
The ability to clearly communicate with the general public.
Manual dexterity for operating equipment, handling keys, cleaning, etc.
Must possess auditory and visual acuity appropriate for animal and guest general safety practices.
Individuals with the position must be able to perform all essential job functions unaided or with reasonable accommodation.
Tampa's Lowry Park Zoo - 18 months ago