Parking Program Supervisor
City of Eugene, OR - Eugene, OR

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Enhances neighborhood livability and encourages economic activity by planning, organizing, and supervising the activities of the Parking Enforcement Section of the Community Development Division. SUPERVISION RECEIVED AND EXERCISED Receives general direction from a higher level classification. Exercises direct supervision over parking staff.

Online applications only

Must Pass a Background Check

Examples of Duties Performed - Duties may include but are not limited to the following:

Provides day to day leadership around work responsibilities for the parking enforcement section of the Parking Services Program to ensure a high-performance customer service work environment through listening, effective communication and utilizing a diverse set of coaching skills. Responsible for the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over employees and has a clear understand of contracts of represented employees. Manages parking applications and programs, setting policies, establishing procedures and assuring compliance with applicable Federal, State and local laws. Examples include the storage on the street program, residential parking program, standard operating procedures, and enforcement policies. Evaluates, recommends, and coordinates acquisition of parking equipment, supplies, and technology; Monitors contracts; may assist with bidding process and bid evaluation. Identifies and instills in team desired work culture and develops policies, procedures, processes and methods consistent with the future-focused department vision, objectives and goals; develops work plans and schedules which are adaptable and flexible to meet the changing needs of customers and coworkers; sets priorities; directs, researches and assigns special projects as necessary; coordinates with the Parking Services Manager in decision making related to application of parking codes, provides advice and interpretation of City policies and procedures. Serves as a member of the community development team, as well as other cross-departmental teams; responsible for the parking team achieving the goals of enhancing neighborhood livability and encouraging economic activity within budgets, policies, and procedures; may act in the capacity of other supervisors or managers in their absence. Invests in partnerships in and outside of City organization; Attends and serves on a variety of City committees, commissions and task teams providing a parking perspective; serves as liaison to City staff, other public agencies and neighborhoods to resolve parking issues; answers questions and provides information to the public; and investigates complaints and recommends corrective action as necessary to resolve complaints; receives. Models respectful working relationships and creates a workplace that supports all employees; supports City leadership in successfully responding to the changing needs of a diverse organization and the commitment to equity and human rights Performs other duties of a similar nature or level as required by management to meet the needs of the department.

Knowledge of:
Principles and methods of supervision, employee training and team-building.
Principles of leading workplace cultural change
Basic budgeting and finance principles
Process improvement and management practices, strategies, and techniques.
Impact of cultural differences and diversity in working relationships,
Techniques for dealing with and solving problems presented by a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone;
Modern office methods, practices, procedures, and automation tools. Ability to:
Infuse the work culture with a spirit of entrepreneurship and a renewed investment in partnerships to fulfill the vision of the Department and Division.
Learn the Federal, State and local laws, codes and regulations related to parking, and supervise staff in the administration of them.
Lead workplace cultural change
Demonstrate the ability to work independently; prioritize and resolve issues; and complete tasks and duties while working in a fast-paced environment.
Supervise, train and evaluate staff; effectively delegate work; and develop and maintain a diverse workforce and a harassment-free environment.
Exercise diplomacy, discretion and tact in dealing with sensitive, complex and highly confidential issues and situations.
Coordinate and execute multiple tasks and/or projects to meet deadlines and addresses potential delays and problems in a professional and timely manner.
Project manage, time manage, plan, negotiate, present and train.
Relationship-build, consult, and collaboratively team build; demonstrate strong teamwork that fosters commitment and team trust in order to successfully achieve goals and outcomes.
Research and analyze a variety of information, data, processes and procedures; make recommendations based on research findings; write reports and create spreadsheets; and present information.
Provide courteous customer service and effectively work with the general public, the media, supervisors, co-workers, employees, union representatives, and employee organizations representing various diverse backgrounds.
Effectively communicate both orally and in writing to convey information and to receive work assignments.
Adapt to a fast paced and changing environment.
Adapt to the City’s culture, priorities, and ability to adjust to the differing organizational structures, leadership and work styles.
Proficiently use computers and related software applications, online tracking and process review systems, Internet research tools, reporting applications and various databases.
Interpret program information and adapt communication and behavior based on cultural differences and context. Experience and Training Guidelines Any equivalent combination of education and experience to successfully perform the essential duties of the job as listed above may be substituted. (Equivalent combination of education and experience must equal the total years of experience and education listed below). Experience: Four years of progressively responsible administrative experience, including at least one year of supervisory experience, with two years supervisory experience preferred. Training: Equivalent to the completion of a two-year associate degree in management, business, or closely related field. License or Certificate: Possession of or ability to obtain, and maintain an appropriate, valid Oregon driver's license.

Supplemental Information:
Supplemental Information In addition to the salary listed above, upon eligibility, the City will contribute the employee contribution of 6% and the employer contribution to a retirement program administered by the Oregon Public Employees' Retirement System (PERS). Additionally, for Non-Represented employees who defer a minimum of 1% of their base salary into either a Pre-tax or Roth 457(b) account with the City’s Deferred Compensation Plan, the City will contribute 2% of their base salary to their Pre-tax account as a Deferred Compensation Benefit.
Selection Process
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.

City of Eugene, OR - 23 months ago - save job - copy to clipboard