RESIDENCY IN DANE COUNTY IS REQUIRED FOR THIS POSITION.
This is responsible supervisory and administrative work in the Parking Utility involving oversight for scheduling, supervising, and coordinating the work of a large and varied group of employees. The work involves monitoring, coordinating, and ensuring the effective operation of parking revenue collection and ticket writing at all sites during extended hours of operation, and automated report activities at the field office. The work is performed independently under the supervision of the Parking Operations Supervisor and is reviewed through periodic conferences and reports.
Examples of Duties and Responsibilities:
Supervise permanent and hourly, full and part-time Parking Cashiers, Parking Service Workers, Parking Revenue Leadworkers and office staff. Review and approve the scheduling of work hours and locations for parking cashiers assigned to parking ramps. Adjust schedules, reassign employees and/or determine who should be called in based on contractual provisions. Schedule overtime as necessary. Review and coordinate vacation schedules on an annual basis.
Establish work priorities, coordinate and assign work to support staff. Prioritize, organize and schedule work in conformance with the Division’s annual work program. Monitor all assignments for quality, timeliness and other work standards.
Develop, implement and oversee work procedures (directly and through subordinate leadworkers). Establish basic operating procedures and policies. Work with the Parking Operations Supervisor in developing major policies and procedures. Ensure that they are followed properly. Evaluate and monitor prospective and existing revenue controls and procedures. Review automated reports for accuracy of data and to determine any trends or problems. Keep accurate records of shortages in revenues and participate in investigations when necessary
Ensure that all Revenue Section employees are properly trained in such areas as the operation of fee computers and other parking revenue control equipment, operating procedures, the organization of required data and reports, work rules, etc. Check employees work for accuracy and acceptability. Supervise the development and modification of fee computer programs and other automated reporting systems.
Improve the quality of work performed by subordinates by visits to all work sites and review of reports. Establish and maintain effective information flow, work procedures and working relationships.
Oversee the collection of monies from parking ramps, Pay on Foot stations, single and Multi-space meters and deliverance to the Treasurer's Office. Supervise staff responsible for the monitoring of revenue receipts for concurrence with original totals and reconciliation with Treasurer’s Office and Accounting reports.
Participate in interviewing, selecting, training, evaluating, disciplining and terminating subordinates by effectively recommending appropriate action to the Parking Operations Supervisor. Draft responses to informal grievances, and assist supervisor in handling formal grievances. Counsel employees on their work performance. Conduct formal probationary or trial period performance evaluations.
Coordinate the Parking Utility Enforcement Program (e.g., the issuance of citations for non-payment of parking fees and violations of parking procedures in parking ramps and lots). Ensure that cashiers and leadworkers have the necessary materials and follow established procedures.
Oversee the ticket review process for contested tickets, including reviewing circumstances and related communications. Review Parking Ordinances, recommending changes, addressing questions/concerns, and developing appropriate interpretation of the ordinances.
Investigate and respond to patron complaints/inquiries on parking fees, rules, operating practices, or Revenue Section employee actions. Respond to employees’ complaints and concerns. Conduct meetings with Revenue Section employees to discuss issues, improvements, problems, suggestions, etc. Provide advice and answer questions. For all Revenue Section meetings, keep minutes and share with management and/or other Revenue employees.
Oversee the preparation of automated revenue and reports. Coordinate and prioritize employee time among various projects. Direct the preparation of special reports or data collection efforts in response to administrative requests. Keep a log of Incident/Complaint/Concern/Suggestion (ICCS) forms and respond to those that require a response.
Work in conjunction with the Parking Maintenance Supervisor to ensure the timely repair of parking Revenue equipment. Coordinate the ordering of supplies as needed, and the delivery to the appropriate parking ramps.
Make recommendations concerning the annual budget. Review specifications and blue prints and make recommendations and suggestions as needed. Participate in Quality Improvement projects as needed. Develop training and training schedules for employees.
Perform related work as required.
Knowledge, Skills and Abilities :
Working knowledge of the principles and operating practices of revenue collection through cashiering and money collection functions. Working knowledge of and ability to use computer software applicable to the duties of the position. Knowledge of cashier operated and automated revenue control equipment. Ability to schedule, coordinate, orient, train and supervise a large and diverse staff of parking revenue employees at diverse locations with extended and irregular hours of operation. Ability to supervise a diverse group of permanent and hourly full and part-time employees, including leadworkers. Ability to establish and monitor necessary revenue control measures. Ability to operate a calculator and perform standard bookkeeping functions. Ability to oversee the programming, maintaining, and minor repairing of fee computers. Ability to communicate effectively, both orally and in writing. Ability to prepare and evaluate written reports and records. Ability to maintain effective working relationships with staff, other agencies and the general public, and ability to respond to patron complaints. Ability to develop, administer and communicate operating policies and procedures. Ability to operate a two way radio. Ability to maintain adequate attendance.
Training and Experience :
Graduation from an accredited college or university with a Bachelor’s degree in business administration or a related field. Possession of an Associate’s Degree in Business Administration or a related field and 2 years of leadworker or supervisory experience which involved scheduling and leading subordinates, and monitoring, balancing, and reporting revenues may be substituted for the Bachelor’s Degree requirement. An additional 2 years of leadworker/supervisory experience, for a total of 4 years, may be substituted for the Associate’s Degree requirement. Other combination of training and/or experience which can be demonstrated to result in possession of the knowledge, skills, and abilities necessary to perform the work will also be considered.
Possession of a valid Wisconsin driver’s license and ability to meet the transportation requirements of the position.
Ability to be bonded.
Employees in this position will be expected to physically visit all city-owned parking ramps to oversee revenue operations.