Under general supervision to perform the assigned duties and activities, to provide customer service, to communicate and enforce city parking regulations, and to perform other related duties as required.
Duties & Responsibilities:
1. Enforces the parking regulations as set forth in the Boulder Revised Codes and the Parking Enforcement Manual. This includes the following:
• Maintains a working knowledge of the city's 51 parking ordinances and understands their application to public and private property.
• Patrols city parking districts to issue citations to parking violators.
• Maintains a valid driver's license and is capable of driving as part of daily work assignment and driving in all weather conditions.
• Follows up on the chronic offenders' list; boots or impounds vehicles as necessary; may escort offenders to the Traffic Violations Bureau to pay fines.
• Works outside in all conditions - rain, snow, wind and heat.
• Uses reasoning skills to determine appropriate action to be taken.
• Uses a police radio utilizing proper language, codes, terminology and channels.
• Testifies in court to justify their ticketing, booting or impounding of vehicles.
2. Assists in the day-to-day operations of the Parking Services Department. This includes the following:
• Performs daily scheduling and ensures adequate enforcement coverage.
• Ensures adherence to policies and procedures.
• Oversees computer ticket transfer including the daily download and the nightly upload of parking tickets.
• Uses computer programs such as Excel and Word.
• Creates daily and monthly productivity reports.
• Maintains records of work performed, and verifies time sheet accuracy.
• Updates job knowledge of enforcement, court procedures, equipment and safety.
• Coordinates joint projects with other Parking Services employees and works with support staff on parking related issues.
3. Participates in the professional development of the work group. This includes the following:
• Achieves and maintains a consistent level of knowledge of the Parking Services Officer's duties.
• Assists with technological improvements and testing of existing systems.
• Assists in the design and development of new programs, procedures, and forms.
• Provides training, both on the street and in the office, for new officers.
• Advises supervisor on new employee training and performance.
• Provides on-going training and development for new and existing officers to ensure enforcement and performance standards are met.
4. Performs vehicle appraisals. This includes the follow:
• Completes training provided by the Colorado State Patrol to conduct vehicle appraisals.
• Conducts vehicle appraisals for Parking Services and Police Department.
• Conducts on site inspections of city impounded vehicles to determine physical condition of the vehicle.
• Uses computer software to determine value of vehicle to determine if vehicle will be junked, turned over to the tow company or sold by the city.
5. Performs public relations and customer services duties. This includes the following:
• Assists the Parking Services Supervisor with responses to questions from the public, in person, over the phone and in writing.
• Communicates city parking ordinances and enforcement policies and procedures to the public to encourage compliance.
6. Works closely with other city departments and employees in the following capacity:
• Provides accurate information to city staff regarding city parking ordinances.
• Receives sign requests for the replacement of broken or missing signs and submits a report to the sign shop.
• Assists in coordinating work programs with other city departments.
• Prepares evidence and documentation for use in court and makes court appearances and testifies as necessary, including being a credible witness.
• Provides support for the Parking Services Supervisor and acts on behalf of the Supervisor as required.
• Attends meetings, and provides input and suggestions on behalf of the department.
• Responds to zoning and mapping inquiries. Assists the public and city staff with zoning and right-of-way questions.
• Works independently, or as part of a two person team, on nights, weekends and holidays to provide ticketing and/or towing support for special events.
7. Purchases and maintains parking enforcement equipment. This includes the following:
• Schedules, oversees, and performs routine and preventative maintenance on enforcement equipment such as vehicles, bikes and computers.
• Maintains and tracks inventory of parking enforcement supplies.
• Operates computer terminal including entering data, making inquires, receiving and responding to requests, and preparing correspondences.
• Maintains Parking Services Officer uniforms including cleaning and repair.
• Performs related duties as required to meet the needs of the city.
• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally duties are listed from most to least critical or time consuming.
The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.
City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort.
CITY VISION AND VALUES:
The City of Boulder is committed to service excellence for an inspired future and the following values:
• Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach
• Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
• Integrity - We are stewards of the public's trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
• Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
• Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.
REQUIRED MINIMUM QUALIFICATIONS:
High school diploma or equivalent. Demonstrated ability to coordinate the activities of others as a leader and team-builder with minimal supervision. Excellent written and verbal communication skills. Demonstrated ability to establish and maintain good working relationships with coworkers and other city staff. Ability to make independent decisions in accordance with city ordinances and departmental policies. Customer service experience with a sincere interest in serving the public. Ability to deal tactfully with the public in conflict situations; effective conflict resolution skills. Ability to walk and stand for extended periods and to work outdoors in variable weather conditions. Ability to use a personal computer and use or learn programs such as Excel and Word. Ability and willingness to work overtime for special events and/or appear in court on days off. Demonstrated awareness of workplace safety for self and others. First aid certification or ability to obtain at time of hire. Demonstrated personal and professional honesty and integrity. Valid driver's license. Have and maintain acceptable background information, including criminal conviction history, credit history, and driving record.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Code enforcement or regulatory experience. Experience with T2 systems or comparable enforcement software. Computer and database experience. Experience with Automated License Plate Recognition systems.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical Demands and Mental Effort: Requires physical ability to carry hand-held ticket equipment (eight pounds) on shoulder or hip and to lift and carry equipment weighing 30 to 40 pounds. Requires ability to operate a personal computer, hand-held computer and to use small manual tools. Requires lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer; vision for reading, recording and interpreting information. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.
Work Environment: Works primarily outdoors in variable weather conditions. Works is subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Parking patrol vehicles, ticketing equipment, computer, two way police radio, wheel boots, small manual tools, and measuring devices.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Note: The above description is illustrative only. It is not meant to be all-inclusive.
City of Boulder, CO - 16 months ago