The Bell Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.
Required Skills & Experience:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greet all guests upon arrival.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Promote all hotel functions and facilities.
Hail taxicabs and answer inquiries as needed.
Inform incoming guests of the following while assisting them to their room: restaurant hours of operation, location of ice machines; health club information; emergency procedures; equipment and exit paths.
Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar/refrigerator and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.
Assist guests by taking luggage to the curb to meet their transportation.
Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
Sign for lost luggage from airlines and deliver to the guest's room.
Assist guest with general information.
Attend department meeting once a month.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
Assist valet when they are busy, cover for lunch breaks, and cover in their absence.
Keep bell closet clean and neat.
Polish and clean bell carts daily.
Submit all lost and found articles accompanied by a Lost and Found report.
Assist guests into automobiles or taxicab.
Function as a doorperson as needed.
Check laundry/dry cleaning in and deliver to room.
Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
Check and secure guests' luggage until departure.
Direct guests to various meeting rooms.
Prevent entrance of unauthorized or undesirable persons.
Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.
Provide other assistance to guests as necessary to ensure the highest quality of service.
Do applicants need to provide their own work permit?
Regional HR Director Northeast Region
Kimpton Hotels and Restaurants - 10 months ago
A respite and service center for those among the working poor, homeless and at risk of homelessness