Answers incoming telephone queue and/or contacts customers directly via telephone to assist and/or direct customer issues or inquiries.
Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
Works closely with customers, other teams, departments and levels of management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
Participates in special projects and performs other duties as required
Minimum 1 year customer service experience or equivalent required. Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
Professional appearance and presentation required.
Excellent computer knowledge, especially with Microsoft Office applications.
Ability to professionally handle and resolve stressful situations will be required.
Excellent telephone skills, detail oriented and ability to handle confidential information. Hours for this position are Monday through Thursday, 9:30am - 6:00pm.
Henry Schein - 15 months ago
From Poughkeepsie to Prague, Henry Schein outfits dental offices around the world with everything they need. The company is a leading global...