Part Time Helpdesk Technician
Smarsh, Inc. - Portland, OR

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Smarsh® provides hosted solutions for archiving electronic communications, including email, instant messaging, websites, and public social networking platforms such as Facebook, LinkedIn, Twitter, Chatter and Yammer. Smarsh helps over 20,000 organizations manage and enforce flexible, secure and cost-effective compliance and records retention strategies.

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products we can imagine.

Together—as one team—we listen, collaborate and believe that anything and everything is possible.

For more information, visit or follow us at .

Position Summary:

We are seeking a highly motivated individual to help assist our team with technical support issues. Typical duties would include troubleshooting both simple and complex issues. You would work in our technical operations center and be exposed to a dynamic/exciting technology environment. The position will be primarily phone based support. Smarsh offers excellent opportunities for employee advancement and has a strong history of promoting from within.

Duties Include:
  • Provide first line response for users requiring assistance with information technology issues
  • Respond to requests for technical assistance by phone, email and/or using helpdesk management system
  • Track issues to resolution and updating the internal knowledge base
  • Familiar with and able to troubleshoot and manage business applications (MS Office, IM Clients)
  • Create and manage Active Directory computer and user accounts for corporate systems; to include initial account setup and termination
  • Maintain desktops and laptops; including both hardware and software
  • Maintain peripheral devices such as multifunction printers, VOIP equipment, and mobile devices

About this company
Smarsh(R) offers innovative, secure and reliable email-archiving solutions for message compliance and records retention, legal e-discovery...