Part Time Specimen Resolution Assistant
Genesis Biotechnology - Hamilton, NJ

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Medical Diagnostic Laboratories LLC (MDL) is a member of the Genesis Biotechnology Group (GBG). GBG is a consortium of entities and institutes, in the fields of molecular biology, medicinal chemistry and biotechnology. Our mission is to improve the patient's quality of life by linking basic science and the development of diagnostic and pre-clinical treatments. We provide clinical laboratory services through a CLIA certified clinical laboratory with multiple state licensing. The laboratory specializes in state of the art; automated DNA based molecular analysis of a variety of chronic and infectious diseases. Our GBG members are also engaged in research and development of complex genetic tests, screening for potential drugs and drug targets, clinical trials and other research and academic collaborations.

The Genesis Biotechnology Group has an opening for a Specimen Resolution Assistant to join our Quality Control department at our corporate office in Hamilton, NJ

Job Description:

The Specimen Resolution Assistant will assist Quality Control with the following:

Essential Functions:

-Assist in the resolution of all specimen discrepancies (by contacting clients and sales representatives to obtain information)

-Create and/or edit discrepancy templates as needed

-Log, fax and monitor outgoing discrepancy notices

-Handle incoming and outgoing phone calls to physicians.

-Answer technical questions from patients, physicians, client services, or sales staff.

-Communicate with the laboratory for specimen discrepancies

-Check test requisition forms and fixed discrepancies returned from the lab

-Forward resolved discrepancies to administration for data entry

-Process test addition and cancellation requests

-Communicate canceled tests or rejections to the billing department

-Enter Quality Control comments for appropriate patient results in dMDL

-Process all specimen returns

** Prior phone customer service experience in a medical setting preferred.

Additional Responsibilities:

-Perform other additional duties as required or assigned.

Education and Experience:

-High School Diploma or equivalent

We Offer:

-Competitive Salary

- Limited Medical Benefit
- Short Term Disability
- Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)

- Legal Plan & Identity Theft Protection
- 401(k) Plan

- Business Casual Environment

- Credit Union

Visit us at

Medical Diagnostic Laboratories, LLC is an equal opportunity employer.

-High School Diploma or equivalent