This position is responsible for the delivery and successful implementation of corporate marketing and sales support related programs into U.S. Bancorp sites within a specific business line or defined geographical area.
This role offers strategic sales support focused on Partner Channel.
The role will be based in Cherrywood and will require overseas travel.
Successful applicants will work closely with all teams involved in the Application Boarding process.
The role promotes corporate programs in order to achieve full participation and success within all designated locations.
Programs include project implementations, customer communications, merchandising, sales promotions and other operational and sales related programs.
Develops and implements market level policies and procedures which enhance corporate programs to meet unique market needs, yet adheres to corporate strategies and standards. Coordinates processes, policies and strategy between sales support and key business partners and/or end customers.
Monitors application activity and SLA’s in line with sales delivery and forecast achievement and is involved in the training of the sales force to help ensure that sales and service goals are met.
Central contact and escalation point for the Partners for application lifecycle queries.
Works directly with relevant Business Development Relationship Manager to manage all issues escalated from the channel.
Attends regular meetings as required to deliver updates on MIS, process changes and key business procedural changes. Overseas travel required.
Communications - Responsible for the formal roll out and communication of process/project changes impacting applicable channels
Acts as a liaison/ 1 st touch point for their respective channels with internal departments such as Operations, Credit and Risk, Business Development, Retail Product Groups, Marketing Communications, etc.
Represents and recommends strategic solutions/proposals at a channel level i.e. to introduce new efficiencies/best practices and procedure realignment.
Provides operational support and consultation to Sales Support Heads and end Customers i.e. sales persons/teams and Elavon Strategic Relationships.
Resolves problems in a timely and efficient manner within published SLA’s.
Participates in the development and enhancement of equipment and/or training procedures or programs which will support products and/or services; may participate in project task forces or user groups to represent the department on training or system needs.
Day to day MIS management and analysis including trending and root cause analysis.
MIS will be specific but not exclusive to Monthly reporting, market and channel specific trend analysis.
Responsible for Sales Support process/team efficiencies and ongoing process improvements.
Responsible for implementation/roll out of Operational and Sales process and procedures, process efficiencies and/or Gap analysis to the relevant Channels aforementioned.
Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services or ideas which would affect operations.
Responsible for driving additional revenues efficiencies through management of Sales Support process and procedures, Channel relationships and adherence to the end to end application boarding process.
Ensures the consistent and successful implementation of centralized marketing initiatives and communications at the local market level.
Coordinates and promotes processes between centralized sales support, operations, credit and risk, marketing and product groups to implement market level plans.
Monitors sales support results and is involved in the training of the sales force to help ensure that sales and service goals are met.
Specific to aforementioned channels and application activity captured with the Signature to Open stages.
Actively participates in any relevant projects specific/relevant to the Sales Support area and wider Sales Support and Customer Management goals.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
This is a general description that covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:
Thorough knowledge of end to end application process including current credit policies and procedures
An understanding of the wider Customer Management group and key drivers/deliverables
Knowledge of the European business.
Strong analytical and creative skills.
Good organizational and project management skills.
Ability to influence and persuade others.
Effective presentation and strong verbal and written communication skills
Experience in project management would be a distinct advantage but not essential.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.