Partner Support Engineer
Tapjoy 5 reviews - San Francisco, CA

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at Tapjoy in San Francisco, CA

About Us:
Tapjoy is the leader in discovery, engagement and monetization services for mobile applications. The company’s turnkey in-app advertising platform helps developers acquire cost-effective, high-value new users, drive engagement within their applications, and create incremental income by providing an ad-funded payment method. The Tapjoy network spans over 7,000 apps and 500 million global consumers on iOS, Android and emerging mobile platforms, delivering more than 1.5 million advertising completions per day to app developers and big brand advertisers. Tapjoy is headquartered in San Francisco with offices in London, Paris, Tokyo, Beijing and Seoul. Investors include InterWest Partners, North Bridge Venture Partners, D.E. Shaw Ventures, Rho Ventures and J.P. Morgan Asset Management.

Responsibilities:
This Partner Support Engineer will be responsible for enabling customer success by answering support tickets. This is a key client-facing role that is the point-of-contact for providing post-sales solutions, resolving technical challenges and finding the answers to open issues during the Publisher and/or Advertiser integration process and ongoing account technical support. Additionally, the Partner Support Engineer works closely with the Partner Relations and Sales organizations to provide pre-sales technical support to help close new customer accounts. Essential duties and responsibilities may include, but are not limited to, the following as additional roles and/or focus will be needed as the company and department continues to grow and evolve:
Ensure that customers are integrated and go live with the Tapjoy platform swiftly
Serve as "Subject Matter Expert" for all Tapjoy ad products internally and externally
Assist in writing and updating Tapjoy's external developer focused documentation
Manage and troubleshoot integration issues on an on-going basis with our partner network
Work closely with the product, engineering and QA teams to provide customer feedback and help guide development of new products and features
Support sales/account management teams with technical questions and issues, including demos, Q&A and sales tools
Develop best practices in the mobile advertising and monetization space and help Tapjoy partners optimize their apps

Requirements:
A technical degree from a four year university (e.g. computer science, engineering, math, etc)
Three year experience in a technical support or customer engineering role
Excellent written and verbal communication skills
Solid partner management skills from a previous customer-facing role or as an engineer with external responsibilities
Well organized with strong attention to detail
Must be able to excel in working cross-functionally, supporting multiple groups within the company
Self-starter, someone who manages multiple projects simultaneously and drives to completion
Flexibility, resourcefulness and the ability to thrive in a dynamic, fast-paced environment
Experience explaining concepts over the phone and writing technical concepts for many different audiences.
The capacity to quickly absorb new concepts and technologies

Desired Skills:
Internet advertising and/or software company background
Working knowledge of Objective-C and Java preferred
Unity, PhoneGap and Adobe Air experience
Experience in writing SQL queries

Bonus Points:
You've developed and released an app in the iOS App Store and/or Google Play Store
You've integrated Tapjoy into a mobile app in the past

Other:
This is a position that reports to the Partner Relations team, not the Engineering/Product team

About this company
5 reviews
A: Tapjoy offers a new concept in application promotion - the Pay-Per-Install. You decide how much you want to pay per install. This is...