Position Summary: Provides coordination and lateral integration between external referring physicians/institutions and the specialists/services within the Loyola University Health System and Gottlieb Memorial Hospital. The Clinical Referral Nurse is part of a multifunctional team charged with the responsibility of providing efficient and professional access to LUHS, GMH and supporting effective promotion of services. Access is facilitated but not limited to the rounding offices and patient units, telephone, internet, email, electronic worklists, written and fax communications. Actions and responses include, but are not limited to referrals, consultations, appointments, professional events and access to academic liaisons.
Required: Bachelors Degree
Preferred: Masters Degree
Required: 3-5 years of previous job-related experience
Preferred: 6-10 years of previous job-related experience
Required: Current Registered Nurse License State of Illinois
Position Responsibilities: Serves as the conduit for referral physician/LUHS/GMH physician relations and access to care needs of their patients. Facilitates interactive communication among professionals to assure optimum customer service with the referral experience. Acts as the referring physician/patient advocate and communication link with internal LUHS and GMH services, specialties and potential community resources. Serves as the primary day-to-day contact and professional nurse resource to the Patient Access Center and partners who require direction and guidance with patient/family questions, patients with self-reported symptoms or other requests for direction outside the scope of their position. Participates and/or develops quality monitors to assist in the evaluation of physician referral patterns and their utilization of tertiary level services. Uses a systematic approach and clinical knowledge base in problem solving, and bases decisions on thorough analysis and evaluation of alternatives. Composes effective correspondence, narrative reports and other written materials consistent with communication needs of the position. Acts as a professional role model and serves as a mentor and trainer of service excellence standards to the non-professional members of the team. Demonstrates self-directed behaviors for personal professional development.
Gottlieb Memorial Hospital - 21 months ago