Primary Job Function
Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration and point of service collections of all patients into the hospital in a courteous and professional manner. He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital polices and procedures.
High School diploma or its equivalent. Proficient computer, keyboarding and Internet skills. Ability to use calculator, copier, and fax machine. High degree of accuracy with close attention to detail. Strong organizational skills for prioritizing and producing work output and maintenance of files and work area. Effective communication and ability to present a professional image as a representative of Marion General Hospital and the Patient Access Department. Strong customer service orientation. Ability to be discrete and protect the integrity of confidential information.
Typical office environment. Requires ability to work evening hours. Prolonged sitting at computer work station.
Physical and Mental Activities, Tools and Equipment:
Ability to follow proper lifting of boxed registration forms, 20 pounds. Ability to push wheelchairs for patients weighing up to 250 pounds. Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously. Ability to remain calm in stressful situations. Able to withstand stress of high activity area. Use of multiple computer systems and applications.
Use of personal computer and other standard office equipment (e.g., telephone, fax, copier, printer).
Weekend and/or Holiday Rotation may be required.