Patient Access Representative Central Scheduling
New England Baptist Hospital - Boston, MA

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GENERAL SUMMARY: Schedule, process and admit patients to the hospital according to proper procedure.


Responsible for the reception of patients and public:

  • Greet patients and determine appropriate service area.
  • Provide information on patient location to family members, MD, hospital staff and general public.
  • Answer telephones.
  • Promote positive customer service atmosphere.
  • 4. Responsible for the efficient registration process for all inpatients and outpatients:

  • Pre-register or pre-admit patients in computer system from information received on booking forms.
  • Receives patient, enters in computer system complete and accurate required admission data from patient or responsible third party.
  • Obtains necessary signatures on inpatient admissions and outpatient registrations.
  • Screens all admissions and registrations for compliance with appropriate utilization of services and compliance with Federal, State and third party mandates for managed care. Obtains approval before processing patients.
  • Provides appropriate forms to various hospital departments and staff.
  • Obtains deposits as directed and delivers same to appropriate staff persons.
  • Ensures timely processing/transport of patients and admission/registration forms and plates to appropriate area.
  • Secures medical records on new patient arrivals.
  • Performs order entry on selected patients for specific testing.
  • 5. Responsible for dissemination of information on Patient Rights:

  • Ensures that all patients receive information regarding their rights as a patient (verbal and written).
  • Ensures that all inpatients receive information regarding Advance Directives and that the Advance Directive status is indicated in the computer and on the Advance Directive Receipt of Information form.
  • Handles urgent and emergency admissions in an appropriate manner:
  • Records urgent and emergency admissions and Extended Observation patients on appropriate log.
  • Obtains complete and accurate information on all urgent, emergency, and observation status patients.
  • Files appropriately/check form MD orders, surgical consents, history and physical, etc., on all patients. Ensures MD orders are attached to chart.
  • 6. Refers problems/concerns to the Director of Admitting.

    7. Performs other related duties as required.

    8. Attends annual safety review.

    9. Plans time away from work appropriately:

  • Arrives and leaves at designated times.
  • Uses unplanned earned time appropriately.(Based on full time hours. Standards are pro-rated for part-time employees based on agreed hours.)

  • High School graduate, two years post High School customer service experience.
  • One year related experience. Excellent interpersonal and organizational skills. Typing, word processing and computer skills. Medical terminology.
  • Ability to use computer.
  • Excellent written and oral skills.
  • Ability to proofread documents and check for accuracy.

  • About this company
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    As a world-class orthopedic hospital, we help patients get back to the activities and independence they enjoy, whether that means...