Patient Access Specialist
Insperity - Matthews, NC

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Matthews Surgery Center, a new surgery center partnership between Novant Health and OrthoCarolina, is dedicated to superior service for comprehensive outpatient orthopedic surgeries and pain management. How will we achieve this? By hiring the best staff we can find!

Our employees are creative, innovative thinkers, dedicated to making Matthews Surgery Center a leader in the ASC field. We are currently recruiting for a Patient Access Specialist who enjoys working in a team environment.

Patient Access Specialist Lead/Scheduler

The Patient Access Specialist Lead/Scheduler is responsible for timely and accurate recording of patient demographics, insurance information, patient charges, collections and scheduling patient appointments in a timely and accurate manner. The Patient Access Specialist Lead is able to function as a team member in an ASC environment through cross-training to other office functions.

Duties for all ASC Patient Access Specialists:
Participates as a team member in support of the total surgical experience for the patient. Greets and escorts patients, families and customers. Effectively organizes time, equipment, and supplies in performance of job duties. Maintains order and cleanliness of all areas. Provides comfort and reassurance to patients and families. Maintains patients privacy, confidentiality and dignity. Coordinate surgery scheduling with referring physician offices and ASC clinical staff. Captures and enters high quality patient demographic and financial information via telephone interviews and hard copy documentation (mail-in, facsimile, etc) or direct patient contact. Adapts interview process to the age of the patient/family member. Enters all information gathered into the Patient Management system. Insures all appropriate paperwork is complete and included on the patient chart, in accordance with Federal and State regulatory guidelines, and AAAHC requirements . Conducts insurance verification and notifies patient of their financial responsibility, using Good Faith estimate. Maintains up to date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are complex and ever-changing. Communicates the financial liability to the patient and the collects the patient portion of the financial responsibility when registration is completed with direct patient contact. Complies with established departmental policies for attendance, punctuality, procedures and safety. Complies with organizational policies and procedures. Maintains satisfactory attendance at Patient Access educational and departmental meetings; attends all mandatory education sessions and takes advantage of continuing professional education opportunities. Seeks out relevant training or cross training from supervisor. Seeks out guidance from supervisor and teammates when uncertain of procedure. Solicits feedback from the supervisor to assess the quality and effectiveness of work. Participates in the dialogue process with supervisor regarding quality improvement. Demonstrates a personal commitment to continuous quality improvement through active participation. Assumes preceptor role for new employees orienting and educating and training of new employees Organizes and manages time effectively to optimize productivity. Meets departmental registration goals in accordance with policy and procedures. Possess the ability to accept change in a positive manner and implement change with positive results. Demonstrates a positive image of assigned Surgery Center as a caring and concerned organization at all times. Maintains composure in difficult situations. Uses best judgment to resolve patient problems or refer issues to department supervisor. Assist BOM and ASC Administrator with generating monthly reports Assumes other duties and responsibilities that are appropriate to the position and area.

High School Diploma Required Minimum of 2-3 years experience in patient access, registration, billing, cash collections, insurance, and/or pre-certification; scheduling (OR preferred) or related experience in a medical environment Prior experience in billing/insurances/collections and medical coding are a plus Experience in customer service preferred Knowledge of updating patient information, posting charges, collections, and scheduling preferred Proficient in WORD and Excel are also a plus Requires excellent verbal communication skills Must be able to work with changing priorities Requires excellent organizational, problem solving and critical thinking skills Must be able to interact with individuals of all cultures and levels of authority Requires the ability to maintain confidentiality Must be able to function as part of a team Must possess initiative and effective time management skills

We value our employees time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.


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