Patient Account Representative
WestCare Health System - Sylva, NC

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The Patient Account Representative is responsible for accurate and timely claims production, follow-up and collection of payments from third party insurance companies. The Patient Accounts Representative will have primary and secondary responsibilities as established by the PSF Manager in concert with the System AVP. This job description is inclusive of the following primary functional responsibilities.

Primary Function: Billing/Claims

Primary Function: Transaction Posting and Credit Balances

Primary Function: Third Party Follow-up


High school diploma required. Two to three years experience in medical office or hospital receivables setting is preferred. Experience working with computer and word processing system is required. Must have excellent communication, telephone and organizational skills. Knowledge of medical insurance preferred. Must maintain composure and professional presentation in stressful situations. Will be required to maintain productivity volumes.


Long periods of sedentary work and computer keyboarding is required. Occasional lifting, (up to 25 pounds), stooping and reaching. This position will also require walking and getting up and down at times.


Will be required to work in a busy office setting with numerous people and interruptions so must be able to focus on the task at hand. Keyboards and chairs will be adjustable for the appropriate workspace. Must be able to work in a stressful environment.

This position requires that the employee take at least one vacation per annum consisting of no less than five (5) consecutive work days. No exceptions to this requirement may be granted. In the event the employee does not have sufficient vacation accrued, the employee may elect to borrow against future accruals.