Patient Advocacy Manager
ProCure Treatment Centers - Somerset, NJ

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As a key member of the Patient Services team, the Manager of Patient Advocacy is primarily responsible for the development of advocacy opportunities and connecting patients appropriately to share their proton therapy treatment story with the community, with the overall goal of building awareness of proton therapy. This includes but is not limited to: training and the development of the Advocacy Council. The incumbent is also responsible for the new patient orientation program and other projects deemed appropriate by the Patient Services Manager. This position also supports all aspects of social media.

RESPONSIBILITIES
• Plan and orchestrate social/support activities for patients and their families for new patient orientation and Advocacy Council.
• Identify and create opportunities for patients to share their experience in the community and build awareness, ultimately leading to potential new patients
• Manage facilities and services for Advocacy events internally and externally
• Train past/present patients who have agreed to participate in the programs on speaking points and ProCure advocacy policies
• Negotiate community accommodations to facilitate the advocacy program as needed
• Manage and maintain in-center and web communications related to center activities on a weekly and daily basis, including social media
• Manage and execute external communications to patients/families about upcoming community events
• Connect advocates with opportunities to share experience, including but not limited to: churches, support groups, community events, and health fairs
• In conjunction with Patient Services Manager, facilitate relationships between patient or family members of patients with ProCure’s public relations firm to develop stories for media opportunities
• Manage and maintain Patient Services database resulting in easily accessed information on appropriate advocate connections for potential patients, speaking opportunities, media opportunities, etc.
• Manage the Patient Advocacy budget in conjunction with Patient Services Manager, keeping fiscal responsibility and patient/family satisfaction in mind when making all decisions
• Coordinate with marketing manager efforts and coverage for community events to ensure staffing and messaging
• Provide Concierge and front-desk lobby area coverage when needed to provide relief and flexibility in scheduling

WORK EXPERIENCE REQUIREMENTS
• 5+ years’ experience in the field of community outreach, non-profit or advocacy
• Experience with cancer patients preferred

REQUIRED SKILLS AND ABILITIES
• Exemplary customer satisfaction skills, including dealing effectively with the public, both in person and over the telephone
• Ability to work flexible hours as patient volume and schedules vary, including 2nd shift to provide Concierge relief coverage
• Strong communication and problem solving skills
• Comfortable speaking in front of audiences of all sizes
• Ability to maintain patience and provide exceptional customer service in all instances
• Excellent organizational skills and the ability to multi-task under pressure in a fast-paced environment
• Ability to handle sensitive/confidential information
• Establishes excellent working relationships with ProCure’s customers and vendors
• Efficient with presentation programs

COMPETENCIES
• Leadership/Provide Motivational Support
• Decision Making
• Flexibility/Managing Change
• Cooperation/Building Collaborative Relationships
• Performance Standards/Results Orientation

EDUCATION/DEGREE
• Bachelors’ degree required with concentration in Human Behavior or related field a plus

ProCure Treatment Centers - 19 months ago - save job
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