Patient Advocate
Goodman Campbell Brain and Spine - Indianapolis, IN

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DESCRIPTION

The Patient Advocate is responsible for the initial greeting and triage of the patient's office visit to ensure a proper check-in/check-out process and facilitate the patient visit so that patient has a pleasant reception and exit, and that the account and chart are correct for the visit.

DUTIES

This position covers the Front Desk Registration/Scheduling/Check-out/Reception area at all times during clinic hours. Collect co-payments, pre-payments, account balances, etc and balance Cash receipts dailyEnsure that chart/patient is HIPAA compliant.Schedule requested procedures and follow-up appointment at the time of the patient visitProvides back up to Surgery SchedulingCheck-out of office visitsComplete return to work statements as requested and approved by physicianResponsible for opening office and maintaining the appearance of the waiting roomMonitor the office flow to ensure patients are taken care of promptly. Notify patients of any office delaysAnswer patient general & uncomplicated medical questions. Answer routine, general & uncomplicated patient medical questionsWork closely with providers for continuity of patient Customer Service

QUALIFICATIONS

Knowledge, Skills and Abilities RequiredExcellent Customer Service SkillsExcellent computer skillsAble to interact with physicians, providers and patients in a fast paced/high stress environmentFlexible and able to multi-taskExcellent work habits with close attention to detailGood communication and language skillsGood math skillsAble to work independentlyGood knowledge of medical billing and financial counselingEducational and Experience Required High School Diploma or equivalent 1-3 years hospital or medical office experience 2 years medical billing experience preferredPhysical DemandsLong periods of concentrated focused sedentary workHigh stress level in an office work environment This position covers the Front Desk Registration/Scheduling/Check-out/Reception area at all times during clinic hours. Collect co-payments, pre-payments, account balances, etc and balance Cash receipts dailyEnsure that chart/patient is HIPAA compliant.Schedule requested procedures and follow-up appointment at the time of the patient visitProvides back up to Surgery SchedulingCheck-out of office visitsComplete return to work statements as requested and approved by physicianResponsible for opening office and maintaining the appearance of the waiting roomMonitor the office flow to ensure patients are taken care of promptly. Notify patients of any office delaysAnswer patient general & uncomplicated medical questions. Answer routine, general & uncomplicated patient medical questionsWork closely with providers for continuity of patient Customer Service