We currently have a full time opening (30 - 35 hours per week) for a Patient Greeter in our Bettendorf clinic. The duties of this position are as follows:
Greets patients upon their arrival and makes them feel welcome
Assists patients safely to and from their vehicle if necessary
Provides assistance to patients who have questions regarding medical forms and assists in completion if needed
Sets wait time expectations and notifies patients if the physician is running behind schedule
Maintains a clean and organized waiting room area
Observes the waiting room, determining if a patient or visitor needs to be helped
Maintains patient confidentiality and complies with all HIPAA rules and regulations
Knowledge, Skills and Abilities:
Excellent interpersonal and oral communication skills. Must be able to effectively communicate and interact with patients, families, and staff from diverse backgrounds.
Excellent customer service skills
Must have an outgoing, friendly and courteous demeanor
Ability to push patients up to 300lbs in a wheelchair
Ability to assist in lifting patients
Must be able to walk or stand for an extended period of time
Education: High school diploma or equivalent; CNA Certification
Experience: One year of previous CNA experience is required. One year of previous medical office experience is preferred.
Keywords: Medical, Front Desk, ORA, Patient Ambassador, Customer Service, CNA
ORA Orthopedics is the Quad Cities’ largest and most comprehensive orthopedic provider. Our 27 expert orthopedists are subspecialty-trained...