Patient Call Liaison
MedStar Georgetown University Hospital - Washington, DC

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GENERAL DESCRIPTION: The incumbent in this position is responsible for making telephone contact with patients within 24-48 hours after discharge to evaluate patient education, identify trends that may require improvement in practice, improve patient quality of care, assess patients' compliance with discharge instructions, obtain information regarding patients' overall impressions of hospital performance as well as improve patient satisfaction. These functions are integral in achieving excellent patient care outcomes in compliance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards. MINIMUM QUALIFICATIONS FOR THE POSITION: CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE EDUCATION AND OR TRAINING REQUIRED: BSN, Graduate of an accredited School of Nursing required. LICENSURE AND OR CERTIFICATION: Current D.C.

license as a Registered Professional NurseEXPERIENCE: Minimum of 5 years of acute care clinical experience as a registered nurse. Two years' experience at MedStar Georgetown University Hospital preferred.SPECIAL KNOWLEDGE/SKILLS/ABILITIES: Advanced interpersonal and communication skills, excellent organizational skills. Strong computer skills are required. The position requires independent decision making and systems thinking.

The candidate should demonstrate critical thinking skills as well as the ability to function as an integral part of the team effort to promote quality patient care.

MedStar Georgetown University Hospital - 22 months ago - save job - copy to clipboard
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MedStar Georgetown University Hospital is a not-for-profit, acute-care teaching and research hospital with 609 beds located in Northwest...