Patient Care Advocate
Express Scripts - Charlotte, NC

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About Express Scripts - US

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.


The mission of Client Services is to meet market needs for speed, flexibility and reliability, while driving and influencing best operational practices to make Express Scripts the most competitive and effective PBM.

Client Services includes Client and Benefit Administration, Manual Claims Processing, Eligibility, Quality Control, Implementation and the Client Service Center. These centralized functions support the client lifecycle throughout the enterprise to help Express Scripts “get it right the first time” to increase client satisfaction and reduce waste and the cost of rework.


Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards.

Plans and directs work flow and project assignments.

Oversees call volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff.

Responsible for team’s adherence to corporate attendance and employment policies.

Works with the Call Center Manager to develop policies, procedures and the business work plan for the team.

Recognizes and recommends operational improvements


Mininum 1 year Customer Service work experience, preferably in a call center.

High School diploma or equivalent required.

Computer navigational skills required.

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Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.

Job Category


Primary Location

United States-North Carolina-Charlotte

Work Locations

7140 Forest Point Blvd






Employee Status




Work From Home?


About this company
970 reviews
Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.