Patient Care Coordinator
Physicians Immediate Care 18 reviews - Chicago, IL

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Patient Care Coordinator (Medical Receptionist)
This is a part time position at our W.Loop, Chicago location

Job Summary: To greet patients, activate patient files, and provide office support to medical personnel at the Physicians Immediate Care clinic . Reports directly to the Clinic General Manager; works in conjunction with physicians, mid-level practitioners, and clinical staff.

DUTIES AND RESPONSIBILITIES: Include but are not limited to the following
  • Welcomes Physicians Immediate Care patients and visitors by greeting them in person, answers inquiries and directs them through registration process.
  • Always positively affects the patients and visitors perception of the visit experience.
  • Assists patients with insurance documentation and billing questions. Guides patients in providing required information and completing paperwork.
  • Professionally obtains patient information necessary for processing medical charges, including a copy of an insurance card, a copy of a driver license or other form of photo identification, and other information related to each patient situation.
  • Collects and processes patient payments .Accurately balance cash drawer daily and make accurate deposits
  • Responsible for handling confidential records. Verifies information for correctness, places paperwork in proper sequence for physician examination or treatment, and files or distributes data in appropriate place.
  • Completes callbacks, including patient messages and pharmacy call-ins.
  • Maintains Patient Care Coordinator area in a neat and orderly condition at all times. Closes office and activates security system at the end of the day.
  • Establishes and maintains effective working relationships with co-workers, supervisors, and other company personnel. May assist other staff members with their duties as workload dictates.
  • Maintains regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.

Requirements Education/Experience Requirements:
1. High school graduate or equivalent. College degree is preferred.
2. Clerical experience in a medical office preferred.
3. Personal computer and word processor skills. Experience with modern office procedures, methods and computer equipment

Language Skills:
  • Able to communicate both verbal and written in English
  • Ability to speak Spanish preferred Skills:
  • Respond to requests and inquiries from the general public in person and over the telephone.
  • Exercise tact and diplomacy in dealing with sensitive, complex and confidential patient issues and situations.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Learn computer software programs; enter and maintain accurate data.

  • About this company
    18 reviews
    Physicians Immediate Care, also known as Physicians Urgent Care in Indiana and Nebraska, has treated more than one million patients in its...