Patient Care Secretary
Harden HealthCare, LLC - Fort Worth, TX

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American Hospice is currently seeking a Patient Care Secretary to join our Fort Worth, TX team!


The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Patient Care

Manager and who is generally responsible for the accomplishment of all patient care related clerical


  • Screen all telephone calls for the Patient Care Manager. Facilitate communication between patients/families and other team members.
  • Take and keep daily schedule for all team members.
  • Attend weekly team meetings. Follow through on assignments given by the Patient Care Manager.
  • Establish, maintain and close patient charts in an orderly fashion. This includes the mailing of and follow up on all required documentation such as Plans-of-Care, Attending Physician Authorization Forms, Medical Information Request form, etc.
  • Provide back-up documentation to Billing Department routinely and as requested.
  • Order D.M.E. and maintains records of dates ordered, picked-up and billed.
  • Do all patient care data entry in MISYS.
  • Communicate with staff and outside agencies as directed by the Patient Care Manager.
  • Order office supplies used by team, in conjunction with other Patient Care Secretaries.
  • Order, maintain and assemble patient care forms and packets.
  • Sort and process all patient care mail in conjunction with other Patient Care Secretaries.
  • In sites with more than one Patient Care Secretary, they will cover for each other for lunch, for team meetings, and other short intervals of absence.
  • Other duties as assigned.
  • Participate in the QAPI hospice performance improvement program.
  • Accountability - Ability to accept responsibility and account for his/her actions
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers. Reliability - The trait of being dependable and trustworthy.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : Prior secretarial work experience preferred.

Computer Skills

Computer literacy; comfortable with using word, excel, multi-line telephonic systems, voice-mail, able

to operate common office products, fax machine, copier.

Other Requirements

Good typing skills, Ability to multi-task, Good verbal communication skills. TB test, meets new hire and

State requirements for position.