The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Patient Care Manager and who is generally responsible for the accomplishment of all patient care related clericalprocedures.
Screen all telephone calls for the Patient Care Manager. Facilitate communication between patients/families and other team members.
Take and keep daily schedule for all team members.
Attend weekly team meetings. Follow through on assignments given by the Patient Care Manager.
Establish, maintain and close patient charts in an orderly fashion. This includes the mailing of and follow up on all required documentation such as Plans-of-Care, Attending Physician Authorization Forms, Medical Information Request form, etc.
Provide back-up documentation to Billing Department routinely and as requested.
Order D.M.E. and maintains records of dates ordered, picked-up and billed.
Do all patient care data entry in MISYS.
Communicate with staff and outside agencies as directed by the Patient Care Manager.
Order office supplies used by team, in conjunction with other Patient Care Secretaries.
Order, maintain and assemble patient care forms and packets.
Sort and process all patient care mail in conjunction with other Patient Care Secretaries.
In sites with more than one Patient Care Secretary, they will cover for each other for lunch, for team meetings, and other short intervals of absence.
Other duties as assigned.
Participate in the QAPI hospice performance improvement program.
Accountability - Ability to accept responsibility and account for his/her actions
Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability - Ability to adapt to change in the workplace.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Relationship Building - Ability to effectively build relationships with customers and co-workers. Reliability - The trait of being dependable and trustworthy.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
SKILLS & ABILITIES
Education : High School Graduate or General Education Degree (GED)
Experience : Prior secretarial work experience preferred.
Computer literacy; comfortable with using word, excel, multi-line telephonic systems, voice-mail, able
to operate common office products, fax machine, copier.
Good typing skills, Ability to multi-task, Good verbal communication skills. TB test, meets new hire and
State requirements for position.