Patient Financial Counselor
Joslin Diabetes Center - Boston, MA

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The Patient Financial Counselor’s primary responsibility is to assist patients classified as Self- pay and Free Care with the goal of managing and reducing associated Accounts Receivable.

  • Contacts self-pay patients within one business day of booking to obtain insurance information and/or advises of Joslin Clinic policy regarding payment at time of service.
  • Identifies patients scheduled for services within one business day of booking who have self-pay balances. Validates such balances; requests and obtains payment in full of monies due.
  • Responds to patient inquiries regarding billing and collection issues.
  • Counsels patients/guarantors who express financial difficulties, advising of budget plans, Joslin Free Care and MassHealth programs.
  • Provides instructions to eligible patients on how to apply for benefits. Processes Free Care applications and maintains Free Care records.
  • Updates demographic and insurance information; requests insurance rebills as appropriate.
  • Accepts payments for walk-ins and over the phone credit card payments; processes such payments following established procedures.
  • Meets with international and self-pay patients at time of visit and obtains payment for services. Supplies itemized bills to patients upon request.
  • Reviews self-pay credit balance reports; submits requests for patient refunds and or moves credit to open balance.
  • Post monies received via the daily lock box and credit card payments.
  • Prepares weekly accounts to be transferred to collection agency.
  • Works closely with collection agency to report payments or update status on accounts placed.
  • Reviews unassigned payment report and post money to accounts accordingly.

  • Associates Degree in Business or Accounting, or Medical Billing Certificate preferred or equivalent experience.
  • Three to four years in medical office setting with direct patient contact.
  • Knowledge of medical insurance specific to government and managed care programs.
  • Ability to manage several tasks with minimal supervision under pressures of deadlines and fluctuating workload.
  • Skill in math to handle billing and collection issues.
  • Ability to communicate with patients and vendors over the phone, in person and in writing.
  • Adheres to HIPAA privacy and confidentiality guidelines and regulations.
  • Ability to maintain a thorough knowledge of third party requirements.

Joslin Diabetes Center is an Equal Opportunity Employer M/F/D/V

Joslin Diabetes Center - 2 years ago - save job
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