Patient Financial Services Representative (per diem)
East Morgan County Hospital - Brush, CO

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About East Morgan County Hospital
Located in the northeast Colorado community of Brush, East Morgan County Hospital is licensed by the state and certified by Medicare as a 25-bed critical-access hospital as well as a designated Level IV trauma center. The hospital features a newly remodeled 24-hour emergency department with three trauma bays, one surgery suite, one recovery room, one endoscopy room, and one outpatient surgery suite. Our commitment to innovation includes our Picture Archive Communications System, a filmless radiology system that is among the newest technological advances available. As one of the area’s largest employers, East Morgan County Hospital can offer you an exceptional opportunity to provide compassionate, innovative care to this unique rural community.

About Banner Health
Banner Health is a comprehensive, award-winning health system that includes 23 hospitals in seven western states (twelve in Arizona), primary care health centers, research centers, labs, physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. We offer a choice of nursing career paths where you can leverage your abilities to make a real difference for your patients – and real change in the health care industry!

Job Summary:

This position conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Essential Functions
  • Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation requires by the patient’s insurance plan.

  • Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments.

  • Provides financial counseling to patients and their families. Explains company financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.

  • Acts as a liaison between the patient, the billing department and the payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.

  • As assigned, conducts patient visits for bedside registration to expedite the completion of the patient registration.

  • Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patients’ needs in financial services.

  • Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs and records. Identifies opportunities to improve work processes and practices good work group dynamics.

  • Provides a variety of patient services and financial services tasks. May be assigned to functions such as transporting patients, provide training for new staff, collecting and releases patient valuables in accordance with company policies, posting daily deposits, or conducting other work assignments of the Patient Financial Services team.

Minimum Qualifications

High School Diploma, GED, or equivalent education.

Requires the knowledge of medical terminology and patient financial services processes normally acquired over one or more years of work experience in hospital customer service and/or medical billing or physician office environments. Requires familiarity with medical terminology and an understanding of all common insurance and payor types.

Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation.

Preferred Qualifications

Previous medical cash collections work experience and customer service experience preferred.

Additional related education and/or experience preferred.

Banner Health - 14 months ago - save job