Patient Registrar
WestCare Health System - Sylva, NC

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Summary: The Patient Registrar is responsible for completing the registration process on all patients at Harris Regional who enter through the front Business Office or the West Entrance registration areas. The Patient Registrar provides a first point-of-contact for WCHS patients and gathers pertinent patient data to facilitate services to the patient, as well as to facilitate receipt of payment to WCHS for the service/procedure. As a part of the registration process, the Patient Registrar generates registration forms and related items and assures that proper signatures are completed on these forms before the patient leaves the area. Responsibilities include obtaining required signatures various legal acknowledgements and performing the compliance check process on all Medicare patients on all Medicare patients with diagnostic tests ordered. This position is also responsible for obtaining diagnosis information when it is not available on the physician's orders and is responsible for locating physician's orders if missing. Collection of payments and accurate posting of payments is also a responsibility. The position is comprised of various other duties which include escorting the patient to their room after completing admission forms, maintaining status changes, pre-registration for sleep studies, lab registrations and obtaining missing signatures/verifying insurance information on any inpatient admission that has come from another area of the hospital. In the event of a pre-surgical patient registration or other event that requires insurance pre-certification, the Registrar will obtain pre-certification and verify insurance benefit information.

Education: Minimum of a high school diploma or GED required. An associate's degree in a business or health related field is preferred.

Skills: Preferred qualifications include 6 months to 1 year of experience with insurance benefits and medical terminology or coding. Consideration will also be given to those with experience in accounting related fields. Experience, with demonstrated proficiency, in Microsoft Office products, especially Word and Excel, is desired.

Experience : Must be able to demonstrate knowledge of medical insurance standards as related to obtaining pre-certification and verification of insurance benefits. Strong, proactive customer service skills are essential in this role. Must demonstrate the ability to successfully interact with customers in a variety of settings and situations. Must be accurate with data entry, be computer literate and have ability to multi-task. Must be a team player and interact well with other employees.

Physical Requirements: Eye and hand coordination, manual dexterity for computer skills and visual acuity and hearing corrected to normal required. Extended periods of sitting required, with some walking, stooping and bending. Able to lift up to 20 lbs. and reach above shoulder height. Must be able to remain focused on the task at hand.

Working Environment: Risk of exposure is minimal, but will be in contact with patient while performing the registration process.