Patient Rights Advocate
Placer County - Placer County, CA

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Placer County Health and Human Services - Division of Adult System of Care (ASOC) is currently recruiting for the position of Patients Rights Advocate. This eligible list maybe used to fill future vacancies within the Department of Health and Human Services.

Applicants with specific lived experience of receiving mental health services for self and/or a family member may be substituted for the Training requirement of the equivalent of a Bachelor's degree in a related field. Each year of lived experience may be substituted for 30 semester units of college coursework up to a maximum of 120 units. Please note that such experience is in addition to the required three years of responsible experience providing client advocacy services in a mental health agency

POSITION INFORMATION The current vacancy is located in Auburn and/or Roseville but may require program and service oversight of the Tahoe area. The Patient Rights Advocate will work with Division staff and community organizations to empower and assist recipients of mental health services their civil and human rights by receiving and investigating complaints from or concerning recipients of mental health services. In addition, the Patient Rights Advocate will monitor mental health facilities, services, and programs for compliance with statutory and regulatory patient's rights provisions.

DEFINITION To perform a variety of analytical and professional duties in protecting the statutory and constitutional rights of Placer County mental health patients and clients; and to monitor County operated facilities and professional service providers for program and service compliance through site reviews or reporting by patient and/or others.

SUPERVISION RECEIVED AND EXERCISED Receives direction from a program manager or other management position.
EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following:
  • Monitor mental health facilities, services and programs for statutory and regulatory compliance regarding patients' rights; ensure that recipients of mental health services are notified of their rights.
  • Receive and investigate complaints from residents, their families or staff of licensed health or community care facilities and Placer County Mental Health inpatient facility regarding abuse, unreasonable denial or punitive withholding of patient rights.
  • Act as advocate for involuntarily detained mental health service recipients; represent clients at Certification Review Hearings; assure that denial of patient rights occurs only within the context of that allowed by State code.
  • Report violations of rights directly to the State Department of Mental Health; exchange information and cooperate with the State Patients' Rights Office.
  • Provide training and education on mental health laws and patients' rights to staff of County clinics and facilities; consult with staff on rights issues; and assist staff with policies and procedures relative to legal compliance.
  • Travel to visit patients at residential and/or nursing facilities on a regular basis to ascertain satisfaction with level of care and evaluate the patient's environment.
  • Ensure that applicable County operated facilities and providers are maintaining mandated postings and materials regarding patient rights, compliance, and services.
  • Function as the Department's System of Care Ombudsman in his or her absence.
  • Monitor service provider compliance through site reviews and patient reporting; maintain appropriate records and logs as departmental reference resource; advise management regarding problems or service issues.
  • Prepare various reports and correspondence, including mandated reports and filings.
  • Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
  • Perform related duties as assigned.
MINIMUM QUALIFICATIONS Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Three years of responsible experience providing client advocacy services in a mental health agency.

Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration, social sciences, psychology or a related field.

License or Certificate: Must possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance is also required.

KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of:
  • Rights of patients in mental health institutional and community facilities.
  • Pertinent local, State and Federal rules, regulations and laws.
  • Symptoms and treatment of mental illness, including role and effect of medications; general psychiatric terminology.
  • Interviewing and investigative techniques.
  • Advocacy ethics and principals.
  • Appropriate living arrangements for various functioning levels of mentally ill persons.
Ability to:
  • On a continuous basis, know and understand all aspects of the job; observe and identify potential patient rights violations; analyze and interpret laws, legislation, and policies related to patient rights; explain and respond to questions from patients and providers regarding patient rights information; intermittently identify through oral and written reports and site reviews any potential patient rights violations; and identify and problem solve situations involving patient rights; remember clients' names.
  • On a continuous basis, sit for long periods of time at a desk or while driving; intermittently walk, stand, bend, squat, or kneel while retrieving or returning files, documents and supplies, and making copies; walk, stand, bend, squat, kneel, climb, or twist while conducting home/site visits or transporting client; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, writing materials or use a keyboard to communicate through written means; see and hear with sufficient acuity to listen, observe and assess physical condition and living environment of patient; and moderate occasional lifting/carrying up to a maximum of 50 pounds with frequent lifting/carrying of up to 25 pounds.
  • Plan, organize and coordinate the County's patients' rights program.
  • Develop, implement and evaluate procedures for monitoring mental health facilities, services and programs.
  • Use a computer, calculator, typewriter, telephone, facsimile machine and photocopy machine.
  • Analyze and interpret legislation, regulations, legal opinions and court decisions relative to protection of patient rights.
  • Investigate and assess complaints of rights violations.
  • Effectively interview individuals who may be suffering severe mental or emotional problems.
  • Prepare, interpret and administer professional service contracts.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
SELECTION PROCEDURE Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

CONDITION OF EMPLOYMENT
Prior to the date of hire, applicants for regular full and part-time positions must pass a medical examination which may include a drug screening and possibly a psychological evaluation. Applicants for extra help positions may be subject to a drug screening. All applicants must sign a constitutional oath, submit proof of U.S. citizenship or legal right to remain and work in the U.S. and be fingerprinted. For some positions, applicants may also be required to submit proof of age, be bonded or undergo a background check.

MODIFIED AGENCY SHOP All new permanent employees, with the exception of sworn law enforcement and management, shall be required to join the employee organization or pay an 'Agency Fee' as a condition of employment.

SUBSTITUTE LISTS The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

EMPLOYEES OF OTHER PUBLIC AGENCIES
Placer County now offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please visit our website at: http://www.jobaps.com/placer/sup/abfreenames.asp .

EQUAL OPPORTUNITY EMPLOYER
Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment and retaliation is prohibited and that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. Please contact the Personnel Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

BENEFITS The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Personnel Department.

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