Patient Service Representative 26493 26494 26495
Firstsource Careers - Memphis, TN

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Job Description Screens patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. Provides information and reports to client contact(s), keeping them current on our progress.

Schedules: Sunday-Thursday 10am - 7pm

Locations: Methodist Hospital North

Methodist Hospital South

Methodist Germantown

Other duties and responsibilities include:
  • Reviews the hospital census to identify self-pay patients on a daily basis
  • Screens those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
  • Begins the application process when possible
  • Identifies specific patient needs and direct them to the appropriate agency for assistance
  • Introduces the patients to Firstsource’s services and inform them that we will be contacting them on a regular basis about their progress
  • Provides transition for the Patient Account Representatives to develop a positive relationship with the patient
  • Legibly records all patient information on the designated in house screening sheet
  • Documents the results of the screening in the hospital computer system
  • Informs the designated hospital employee(s) of the availability of assistance for each patient in a timely manner
  • Identifies out-patient accounts from the census that are designated as self-pay
  • Prints a ledger for each outpatient account identified as self-pay.
  • Makes an attempt to reach the patient by telephone
  • Outside field work as required
  • Documents out-patient accounts when accepted in the hospital system

    • High School diploma or equivalent required
    • Bachelor’s degree is preferred but not required
    • Experience with medical assistance programs is desirable
    • Social service background or education is preferred
    • Must have basic computer skills
    • Must be able to walk, sit, and stand for extended periods of time
    • Dress code and other policies may be different at each facility
    • Working on holidays or odd hours may be required at times
    • Must have updated verifiable references for the last 7 years

    Additional Information All your information will be kept confidential according to EEO guidelines.

    Firstsource Careers - 16 months ago - save job
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    Firstsource is a leading global provider of business process management services. Founded in 2001, Firstsource ranks third in BusinessWeek's...