Patient Service Representative
Avera Health - Aberdeen, SD

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Greets all incoming patients in a friendly manner. §

Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary. Need to update patient information yearly. §

Verifies patient identity, scans identification card to EMR if not already present and updates annually. §

Copies/scans new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic. Verifies insurance information at each appointment. §

Observes strict patient confidentiality in dealing with patients, clinic and hospital matters. §

Notifies nurse or provider as patients check in. §

Attends required meetings and participates in committees as needed. §

Makes all future appointments for patients. §

Makes appointments over the telephone. §

Updates the schedule and makes all schedule changes. §

Answers all incoming calls within three rings whenever possible. §

Properly routes calls that need immediate handling. §

Takes messages on calls to be returned and ties them with correct patient. §

Requests fees from the patient upon check in and issues a receipt. §

Balances the day and cash drawer as well as petty cash drawer/receipts. §

Checks and deletes all no-show and cancelled tickets. §

Maintains professional demeanor at all times with patients, providers and co-workers. §

Accurately and efficiently registers all patients. §

Pulls and routes patient records for patient care encounters. §

Copies patient’s records as indicated per requestor and obtains necessary releases. §

Sorts and routes mail. §

Places transcribed reports into correct record. §

Pulls obsolete records and files in storage area §

Interactions with internal customers (i.e. materials management, business office, other physician offices), physicians, patients and patient’s families require tact, good judgment and thoughtful consideration.

Avera Health - 20 months ago - save job - copy to clipboard