Patient Service Representative
Children's Hospital Philadelphia - Springfield, PA

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A High school diploma with three (3) years related health care, registration, physician billing and/or medical office experience required. A Bachelors degree is preferred. Previous customer service experience is required and Epic computer experience is strongly preferred. Excellent communication skills and demonstrated organizational skills are essential. The ideal candidate must exhibit the ability to schedule and register patients rapidly and accurately while demonstrating professionalism and courtesy when interacting with patients, families and other staff members. Willingness to exercise judgment and independence to provide services necessary to meet patient and family needs, even if it means going beyond the stated job responsibilities, is important. This position requires the ability to complete multiple tasks and work under pressure. Ability to maintain confidentiality of patient information is imperative.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Job Description:
The Patient Service Representative is responsible for greeting patients and families, collecting demographic and insurance information, collecting payments associated with services rendered and any other duties necessary to provide efficient, timely services to the patients and their families. This position will also be responsible for filing, locating, retrieving and delivering medical records as assigned. Files all lab reports, correspondence and copies of past records. Also replaces file folders as needed. Responsible for staff in the Medical Records Room. This position is primarily responsible for updating department on HIPPA updates. Position is also responsible for assisting in answering department phones and making patient appointments.

About this company
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The Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start...