Patient Services Coordinator (LPN)
HCR Home Care - Fort Edward, NY

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Assist Clinical Field Staff Supervisor with day-to-day office and staff management. Directly responsible for scheduling visits and assisting with coordination of client care, accumulating admission/intake information, communicating with physicians about orders and client progress information, and processing payroll, as applicable. Follows all procedures as outlines in Standard Operating Procedures (SOP).

Primary Functions:
  • Edits schedule for agents calling in sick, ensuring patients are reassigned in computer database
  • Initiates infection control forms as needed and documents in HBSS Worker Logging
  • Initiates Employee/Patient Infection Reports as necessary
  • Receives second calls from the field staff during the Clinical Field Staff Supervisor’s lunch hour, weekly Case Conferences, and other busy times. Refers clinical questions to DON as necessary
  • Maintains the on-call notebook according to on-call procedure
  • Maintains the Client Hospitalization Log, including updating the computer software with client status and deleting previously scheduled visits
  • Completes requested schedule as tasks appears on the action screen and assigning staff to the requested visits according to Agency Scheduling Guidelines
  • Receive lab reports and assess for normality. Faxes a copy to the doctor, makes a copy for the Case Manager and routes the Medical Records Department
  • Other duties as assigned
Required Skills
  • Computer knowledge is preferred
  • Possess excellent communication skills
  • Ability to interact well with a great diversity of individuals
  • Strong organization skills
  • Ability to manage and prioritize multiple assignments
Required Experience
  • Licensed Practical Nurse or Licensed Vocational Nurse with 1 year of clinical experience in a hospital or nursing home setting

About this company
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HCR Home Care has been providing the greater Rochester area and Upstate New York with in-home health care services for 35 years. HCR is...