The Patient Services Float is responsible for coverage of all positions within the Patient Services department for absenteeism, PTO and LOA's. The Patient Services Float performs duties such as greeting/checking-in patients, verifying patient demographics/insurances, updating information in NextGen EPM/EMR and collecting co-payments in a friendly, efficient manner. Responsible for scheduling appointments according to the Appointment Scheduling policy, phlebotomy, EKG's and PFT's. The Patient Services Float will work closely with medical staff (nursing staff, providers and physicians) and be responsible for correspondence between patients, ancillary facilities and referring physicians or specialists retrieving information as directed by the assigned provider.
High school diploma or equivalent required. Medical Assistant certification required. One year recent experience in a medical/professional office setting. Proficient in working with computers. Excellent customer service, telephone skills and ability to communicate effectively with others. Proficient organizational skills. Current California driver license and proof of automobile insurance. BLS required within 60 days of hire.