Patient Services Representative (PSR)
Tennessee Oncology - Hixson, TN

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Tennessee Oncology provides the highest quality of care and service to our patients and employees as well as advances the science of cancer care through the development of innovative treatments and clinical trial participation.

We are motivated to continually invest in the latest technology and attract the most talented team of Health-care professionals.

SUMMARY OF POSITION:
Medical Records / Patient Service Representative provide total medical office support including check-in, check-out and medical records functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, schedules new and return appointments including treatments or tests, pre-certify any test or admission as required by insurance, monitor and distribute inbound and outbound documentation whether electronic or paper format.

KEY RESPONSIBILITIES AND DUTIES:

  • Answers the telephones and greets patients in a courteous, efficient manner. Routes messages to appropriate discipline.
  • Conducts patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information. Collects co-payments at time of service and manages daily cash receipts.
  • Schedules new and return patient appointments, tests and admissions. Pre-certifies all diagnostic tests, procedures and admissions as required by the insurance as required.
  • Preps the EMR electronic chart or paper chart for review by Registrars and Clinical Staff. Obtains necessary records prior to patient's appointment.
  • Monitors and routes inbound and outbound faxes. Opens and distributes mail as required. Electronically scans appropriate patient related records into the EMR. Distributes outbound correspondence or copies of records as necessary.
  • Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
  • May communicate to other staff members using Instant Messaging System.


  • REQUIRED QUALIFICATIONS:
    • High school graduate or equivalent with GED.
    • Previous Medical Office experience.
    • Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience preferred.
    • Good verbal and written communication skills.
    • Ability to work productively and effectively in a fast paced environment.
    • Strong organizational skills and attention to detail.
    • Excellent customer service skills.
    • Dependable.

    PHYSICAL REQUIREMENTS:
    • Must be able to lift up to 25 pounds
    • Must be able to travel to satellite clinics when necessary

    Pay Rate: Commensurate with experience

    Location(s): (1) Full time opening at our North Park clinic location in Hixson, TN

    Days & Hours: Typically Monday – Friday 8:00 AM - 4:30 PM

    If you meet the above requirements and are looking for a rewarding career in Health care, please take a moment to share your background with us by submitting your resume via email: resumes@tnonc.com or via fax: (615) 750-1766. Tennessee Oncology offers competitive compensation commensurate with experience, excellent work schedule (M-F) and benefits programs including medical, dental, life insurance and 401k and Profit Sharing Plan. Most benefits begin immediately.

    Tennessee Oncology - 17 months ago - save job - block
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    About this company
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    Tennessee Oncology, PLLC is committed to leadership and excellence in oncology care. We believe that each patient deserves the highest...