Patient Services Representative I (Orthopedics)
Austin Regional Clinic - Austin, TX

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PURPOSE: Serves as an initial point of contact in a clinic setting by booking patient appointments and/or greeting patients. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

  • Books appointments utilizing computer system. When booking appointments, also confirms and/or makes changes to demographic information and notifies patient of account balance.
  • Verifies insurance eligibility by using online resources, Medifax, etc.
  • Greets patients and arrives them on computer system.
  • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
  • Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
  • Prints face sheets, receipts, and other documents as needed.
  • Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
  • Screens and directs incoming calls as needed.
  • Confirms in advance patient appointments.
  • Issues receipts for payment.
  • Books follow-up appointments.
  • Performs other duties as assigned.
Education: High school diploma or equivalent.

Experience: Experience working in a medical office or clinic setting preferred. Experience using a PC in a Windows environment.

Knowledge, Skills, and Abilities:
  • Knowledge of medical insurance.
  • Excellent communication and customer service skills.
  • Computer and keyboarding skills, including familiarity with Windows.
Certificate/License: none

Work Schedule: Monday through Friday from 8am to 5pm

Austin Regional Clinic - 19 months ago - save job - block
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