Patient Services Representative I
Austin Regional Clinic - Austin, TX

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PURPOSE: Serves as an initial point of contact in a clinic setting by booking patient appointments and/or greeting patients. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Books appointments utilizing computer system. When booking appointments, also confirms and/or makes changes to demographic information and notifies patient of account balance.

Verifies insurance eligibility by using online resources, Medifax, etc.

Greets patients and arrives them on computer system.

Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.

Collects payments from patients, posts amounts, and balances drawer for end of day deposit.

Prints face sheets, receipts, and other documents as needed.

Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.

Screens and directs incoming calls as needed.

Confirms in advance patient appointments.

Issues receipts for payment.

Books follow-up appointments.

Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: Experience working in a medical office or clinic setting preferred. Experience using a PC in a Windows environment.

Knowledge, Skills, and Abilities:
Knowledge of medical insurance.

Excellent communication and customer service skills.

Computer and keyboarding skills, including familiarity with Windows.

Certificate/License: none

Work Schedule: Monday through Friday from 8am to 5pm.

Austin Regional Clinic - 17 months ago - save job - block
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