Patient Services Representative
Lifetime Health Medical Group 8 reviews - Buffalo, NY

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The Patient Services Representative has direct patient contact. It is necessary that this staff member be able to handle patient needs in the most efficient manner possible in an effort to streamline the patient’s encounter. Employee must also maintain broad based knowledge of the care delivery system, exhibiting extensive interpersonal skills, maintaining general knowledge of insurance participation status and changes, having general knowledge of answering phones, appointment scheduling, patient messaging, data entry, and the internal/external referral processes to allow for comprehensive facilitation of the patient’s encounter. The employee’s skills will expand to the patients billing information and be able to assist patients with payments on account(s) and setting up financial payment plans. Customer service skills is of the utmost important.

Associates degree and minimum one year of customer service experience or a High School Diploma/equivalent and minimum 2 years customer service experience. Experience in a health care environment is preferred. Must be familiar with use of standard office equipment and general office practice. Familiarity with PC operations is required. Position requires pleasant personality, good communications and handwriting skills, sound judgment, and ability to handle confidential information with discretion. Must show initiative as a member of the team and assist in all possible ways to provide optimum patient care. Ability to achieve proficiency in three to six months in the position to learn routines, policies and procedures. Must possess a high degree of professionalism, strong work ethic, and the ability to maintain a positive attitude when dealing with internal and external customers. At level II of this position, PSR must have proven knowledge of insurance participation status and requirements (co-pays, referrals, etc), advanced knowledge of the Information System including impact of work on other areas, and the ability to train new staff in all requirements of the position.

Physical Requirements
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

About this company
8 reviews
Lifetime Health Medical Group provides primary health care for nearly 100,000 patients in Buffalo and Rochester. A variety of services are...