Patient Services Representative
Metro Dentalcare - Prior Lake, MN

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Metro Dentalcare is a large group practice with more than 40 locations throughout the Minneapolis and St. Paul metropolitan area. Metro Dentalcare was founded in 1968 on the cornerstone of building strong patient relationships. Our caring dentists and dental professionals share a vision of providing superior patient care focused on the individual needs of each patient. This vision helps make dental care as convenient as possible for the patient while the support of a group practice allows our dental professionals to have opportunities for growth while maintaining a work/life balance. Metro Dentalcare’s general dentistry offices are accredited by the Accreditation Association for Ambulatory Health Care, Inc. and all offices feature electronic dental records and digital x-rays. We offer a complete range of preventative, cosmetic and specialized dental services. Our dental specialists provide pediatric dentistry, orthodontics, periodontics, oral surgery and endodontics.

We offer a competitive salary and excellent benefit package including a 401k, health insurance and a professional work environment.

To learn more about American Dental Partners and Metro Dentalcare please visit us at www.amdpi.com and www.metro-dentalcare.com .

Patient Services Representative

We currently have a job opportunity for a Patient Services Representative in our Prior Lake Practice.

As a Patient Services Representative, you will be responsible for all front desk duties including greeting patients, answering incoming phone calls, scheduling and confirming appointments and completing general office work. You will post daily patient procedure transactions, process insurance verifications and submit insurance claims. You will support patients and practice staff to ensure efficiency in all aspects of practice operations.

If you have the ability to multitask with strong organization and communication skills, you should consider this opportunity. Candidates with familiarity with computerized systems, with superior customer service skills and basic accounting skills required. Experience working in a dentist office or a professional environment for one year with the ability to facilitate all aspects of patient scheduling, insurance coverage, billing and payments desired.

Essential responsibilities:
  • Answer incoming calls using proper telephone etiquette.
  • Check patients in and out.
  • Schedule/confirm patient appointments.
  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
  • Collect all co-payments and past due balances on date of service.
  • Present financial policies and arrangements accurately to patients.
  • Facilitate effective patient flow using the proper callback system.
  • Identify, reference and apply insurance coverage and billing.
  • Perform basic computer functions.
  • Act in a professional manner.
  • Other duties as assigned. We offer a competitive salary and excellent benefit package including a 401k, health insurance and a professional work environment.

    To learn more about American Dental Partners and Metro Dentalcare please visit us at www.amdpi.com and www.metro-dentalcare.com .

Required Skills
  • Six months to a year of similar job experience.
  • Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
  • High School Diploma or equivalent.
  • Demonstrate knowledge of effective scheduling.
  • Comply with protocols and standards.
  • Demonstrate and promote superior customer service skills.
  • Ability to multi-task.
  • Exercise basic knowledge of dental terminology.
  • Support corporate vision and strategy.
Job Location Prior Lake, Minnesota, United States Position Type Full-Time/Regular

Metro Dentalcare - 19 months ago - save job - copy to clipboard - block
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