Bilingual in Spanish and English a must. |
Salud is a health care delivery system dedicated to providing quality, comprehensive primary health services to all the residents of a defined catchment area, covering parts of Weld, Boulder, Adams, Larimer, Morgan and Logan Counties, Colorado.
The Patient Services Representative (PSR) is responsible to provide customer service, general clerical work and maintains flow of patients between front desk and medical/dental areas. Adheres to the spirit of the SALUD mission statement while performing assigned duties.
A major function is that of patient advocate, the PSR will ensure that the patient is fully informed and comfortable with their visit to SALUD. The PSR will direct patient flow so that the waiting time for the patient is at a minimum.
Registration of all patients into the SALUD system and into programs offered. Collects accurate and updated information at each patient visit.
Follows all protocols and procedures pertaining to patient confidentiality
Follows procedures for SALUD payment programs and applies rules accordingly
Schedules patient for medical visits, assists with phone calls, message taking and the cancellation of appointments
Follows protocols and procedures when working with medical records or any other confidential information
Performs all other duties as assigned
Knowledge, Skills, and Abilities:
Ability to meet the public in a cheerful manner and function that way under stress. Must work well with other co-workers. Must be bilingual (Spanish/English). Prefer familiarity with medical/dental terminology. Ability to read, understand and follow oral and written instruction. Ability to type with minimal errors. Ability to relate well with patients. Ability to communicate clearly. Sensitivity to low income and ethnic minority community a must.
Graduation from high school or equivalent. One year reception/secretarial experience desired
Two years experience in health related field dealing with the public desired.